Top 10 St. Giles Hotels

It's really level one invincible! Highly recommended! It's really a legacy. I'm at least better than the king of orange crystal

Stayed here to go on steam train trip .sundown festival on so hotel full and unable to offer upgrade.still got a pitch side room platinumihg membercharming helpful staff unable to give 5 stars as did not have any meals.also when we last stayed here 15 years ago I noted a design fault in the bathroom the soap and shampoo dispensers are very high on the wall for the shower and people using bath cannot reach them without standing and have no separate soap.this increases risk of slipping however this is still a nice hotel with easy access to the railway station.I think this is now the nicest of Kew greens holiday inns in Norwich

Noise from street outside window until 3.30am, shortly followed by traffic noise, so we got very little sleep! Our 'Heritage' room had neither beams nor a fireplace (as described on website) and was small and awkwardly shaped, with much of the room being taken up by a freestanding bathtub so that the wardrobe was crammed against a wall on the opposite side. The room was unwelcoming to say the least. When we mentioned the street noise on checking out, we were told to ask for a quiet room next time.....there will not be a next time. We booked directly with the hotel and were not told anything about street noise. A fridge with a loud hum was placed on top of a small table next to the wardrobe. Breakfast was adequate but poached eggs were hard. Not a wonderful experience.

We really enjoyed our stay. The service, food & venue were excellent. Thoughtful little spa gifts on our bed. All the staff were extremely friendly & nothing was too much trouble. Spa treatments were superb. If we had to be really picky then the spa bubbles in the shallow end of the swimming pool was far too cold to enjoy & it's a bit of a shame that there isn't more space around the edge of the pool to have the beds facing the pool, but that's being really picky. We had a fabulous time & will be booking again for next year.

We were delighted with this hotel. Parking with my blue badge was easy and close to reception. The staff were friendly and helpful. We were pleased with the layout and spaciousness of our room.Decor is good, and we had very pleasant meals in the conservatory. We are light eaters and found what we wanted by using the illustrated tablets provided by the staff. We did have a problem, though. As I was pleased with the service for the evening meals I left a tip each time and it was only after I checked the bill at home that I found gratuities had been added. We were not advised of this and saw no advice of it on the tablet menus. A shame - until then we were very happy. It doesn't stop us going again but we shall leave no tips!

I cannot understand the negative remarks regarding this hotel, I very much enjoyed my 4 night stay in this imposing hotel. Bedroom attractively decorated and, the Hotel Grail for solo travellers, a king size bed with a sparkling clean modern en-suite. All staff were extremely helpful and approachable, and if you needed extra coffee, etc reception would readily refill immediately. Food throughout was well cooked with some interesting items not usually found on mass catering menus. Given that while i was there, there were 3 coach parties and 2/3 conferences the kitchen deserves a medal Only problem was the dining room at breakfast which is an extremely well stocked buffet, so much choice. I have arthritis and walk with a stick and unfortunately there were stairs between the food and allocated seating area which I negotiated awkwardly with one hand on bannister and stick in other hand. No hands for food. Ladies serving coffee kindly came to my rescue, but it would have been so much easier and less embarrassing for me if a table on the same level as the food had been allocated. My thanks to all staff.