Top 10 St. James' Park Hotels

I booked two rooms with king beds and received email confirmations. The app would only let me check in one of the rooms with 2 queens instead of 1 king. When I asked about this at the desk, the woman gave me a stream of nonsense. First she said it was because I had booked with a third party but I had booked on the Hilton website. Then she said it was because they had sold out of kings a week ago, but I had made my reservation three weeks earlier. Finally she gave up and just said they were full and hoped I'd be happy anyways. Breakfast was better than at most Hampton Inns, with omelets, potatoes and sausages. The room had horrible lighting, with low wattage CFL bulbs and a missing bulb. The only place really bright enough to read would have been standing at the bathroom sink. I had to move the nightstand to plug something in and it was filthy behind it, so clearly the room had not had a deep clean in a long time. On the plus side, there were enough towels, there was bar soap, and while the HVAC unit was really noisy it did work properly with the thermostat to keep the room at a comfortable temperature.

We were checked into room 126; with king bed. We were starting to get unpacked when my husband turned on the water in the sink. It was HOT. He couldn't get the cold water faucet to give out cold water. Same with the bathtub. I reported the problem to reception. In the meantime, my husband reported that a socket sparked when he withdrew his cell phone charger. Reception came to check the water situation out, ran it in the sink and tub, and agreed with us, but said maintenance had probably gone home. So, they gave us room 118 which was a free upgrade, and we repacked and moved into that room. The bed was comfortable. We had breakfast the next morning in the dining room, it was typical Quality Inn-which was fine. The breakfast room was well kept, as was the lobby. In the morning when we checked out, reception said that maintenance had looked at rm 126 and the water was fine. Something was said about the pipes being hot when we checked into the room, so it took longer for the water to register to cold. Well, that was a ”first” for us -in all the hotels we have stayed in so far. I think something should be adjusted with the water so that both guests and reception don't think something is amiss, in future.