1501 Washington Ave, St. Louis, Missouri, United States
"This was my first trip to St. Louis and in addition to a business meeting, I was in town for a Stars road game, so the location of the property was ideal. Upon arrival, I was given a rock-star greeting by the front desk agent. I had an early morning flight, so I arrived at the hotel about six hours ahead of check-in time. The $25 early check-in fee was something I would usually balk at, but the attitude of the staff more than made up for it, so I had no problem paying it. Room Service That morning, I ordered room service, which is where the “hiccups” occurred. I ordered three a la carte times, all in the $3-$3.50 range. Collectively, I had no problem paying about $12 for a room service meal, but one of the items was sourdough toast. I wasn’t sure what to expect, but $3 for one slice of bread and some jam seemed a bit much. It was also delivered with no napkin, plastic wares, and no condiments in a to-go box. I had also asked for water, which did not arrive. Not a big deal because there were two bottles of water in the room. The next morning, I would find out why this food was delivered this way. As far as the food itself went, it was very good. The next morning, I again ordered room service, but when the front desk answered, I was informed the hotel does offer room service. My assumption was that the day before, the restaurant staff was just kind enough to run the order up to me, which explained why I got everything with to-go wares. So, I went downstairs to place an order. Again, the food was excellent and the restaurant staff itself was very kind. It just seemed a bit weird to me, though, that they have menus in the room and the TV menu says to call “service” to place an order, yet, they apparently have no formal room service. The Room I was staying in a junior suite, which was exceptionally clean and comfortable. My ONLY real knock on the room itself is that the bar had no price list on it. Had there been a price list, I probably would have used the bar items in the room. Since it was a suite, though, I could see how an unsuspecting guest could think these items were complimentary and run up a few hundred dollar tab on the wet bar and snacks (I am a former hotelier and know these were not freebies, so I managed to avoid that trap.) I did address this issue with the front desk manager upon checkout. In terms of amenities, the internet was a real issue for me. I work from home, so having a quick connection is a must, and this connection was very slow the entire weekend. What normally takes me about four hours was taking about six during my stay. If there would have been an option to purchase quicker internet at a reasonable price, I would have taken it. Lobby Bar The staff at the lobby bar was both exceptional and helpful. After going out for dinner on my first night, I stopped by the bar and was immediately greeted and served. The patrons were friendly and it was very easy to strike up a conversation. On my second ni"
"This seems to be one of the newer hotels in downtown St Louis. I was in town for a business conference and checked in very late but had no problems. The rooms are very spacious and well equipped. Bed is comfortable and I loved the decorations in the room, felt nicer than many $500+/nt hotels I've stayed at. The building is great with a bar and restaurant in the lobby (did not try the restaurant), and there is a rooftop bar that is open Thursday - Sunday. Great views from the rooftop. Also a pool on the roof, but it's March so a bit too cold for the pool still. The lady at the front desk (Cassidy?) was very nice and helpful. Also all of the other staff were very friendly, and small things like opening doors for guests were appreciated. I will definitely stay here again when I'm back in St Louis."
"1920s meets contemporary styling, really friendly and helpful staff, and a reasonably priced gourmet restaurant. A great place to bring the kids and then spend the entire day at the city museum which is right behind hotel. Orlando the doorman is unbelievably friendly and knows exactly how to give you just the right information about local restaurants and attractions. Paul, who works the front desk is wonderful too! Definitely will be coming back."