Popular Luxury Hotels in Kota Kinabalu

I've had the privilege of staying in numerous Shangri-La's throughout Southeast Asia, and this particular one felt somewhat dated and in dire need of modernisation. I could see signs of improvements in progress, with sections that appeared to have already received a facelift. On my first day, I ventured to the sauna, only to find the temperature so lukewarm that I couldn't even work up a sweat. I voiced my discontent, and I'm pleased to report that the issue was addressed promptly by the next day. One aspect that left me somewhat disenchanted was the interaction, or rather lack thereof, between the staff and guests. It didn't quite embody the exemplary service one would expect from a high-end 5-star establishment. However, there was a shining exception to this observation - Addy, who was stationed at the breakfast area. Addy demonstrated a commendable level of attentiveness, engaging guests at their tables and ensuring needs were met promptly. Whether you required additional items or sought information, Addy was the person to turn to. This kind of service truly exemplified the standard one would anticipate from a hotel of this caliber. I did have an enjoyable stay, but for this hotel to remain a five star there is room for improvement.