Top 10 Steamboat Hotels

My wife and I spent one night at The Edwin Hotel and it could not have been better. We tried to make the most of the on-site amenities and visited both Whitebird and Whiskey Thief. Both were great experiences. The next morning we had breakfast at Rembrandts in the nearby art district. Our room was a welcome change from chain hotels and was nicely appointed. Our view was mainly of the Hunter Art Museum but we could see the Tennessee River also. The location is a huge plus and we enjoyed walking across the Walnut Street Bridge and over into Coolidge Park. This is one of the best hotels we have ever been to and would love to return.

I want to preface my review with the fact that I never write negative reviews. I try to give businesses and folks in general the benefit of the doubt. I can't let this one go, however. My husband and are regular travelers and to be fair generally stay at Hyatt Hotels, as we have status and benefits through Hyatt. We've been considering a change, as Hyatt does not have as many benefits as years past. We will however RUN FROM BONVOY, thanks to the Westin Chattanooga. They really messed this one up, as I have a small business and they could have benefited from having us as loyal patrons. We were staying at the hotel for 3 nights, with a large business event being held here for my husband's industry. To start, our room was never adequately cleaned. The first day the bed looked as though a toddler tried their best to make the bed. Zero effort went in to tidying up the bed. Dirty hand towels were left in the bathroom, empty water bottles left out and trash items like wrappers, etc. were left about the room. I have never witnessed such a poor attempt at ”cleaning” a room before. Not even during Covid did I see such a lack of effort. My husband called down to let the manager know and they assured us it would be better the following day. They also let us know several others had called down to complain. Day two, the room was cleaned in the exact same manner. Absolutely nothing changed. The third incident was my room service order. I ordered the Westin Breakfast that was delivered to my room with no potatoes. I declined to even address the issue at the time, as I had an appointment to make. Lastly, and the reason for this review, was the $250 charge for the broken mirror. The day before we departed, my husband and I were getting ready to leave our room when a loud noise was heard from RM 711 and the wall moved. Someone had either hit the wall, stumbled or something else on the other side of the wall adjacent to our room. I saw the mirror on our side of the wall swell and then heard and saw it crack immediately. I told my husband to make sure to call and report this, as I was certain with our experience we would be undoubtedly blamed for this incident. We called immediately to report what happened and spoke to the manager at checkout as well. He was extremely apologetic and tried to offer us breakfast, as sandwich, anything to attempt to make up for our troubles. We declined, as we had a flight to catch but I did appreciate the attempt. At minimum, our breakfast should have been comped. It wasn't. My husband made it clear on numerous occasions that we were concerned they would try to stick us with the charge for the mirror. I realize the Westin has to take us at our word, however I believe everyone should take accountability in life. Had this legitimately been our fault, we would absolutely pay for it. We did not cause any damage to this mirror or the room. Now we are tasked with having to dispute this charge with our credit card company. I've also waste

This is an excellent hotel. The High Rail Rooftop Bar restaurant has a good variety of quick meals. The Baja fish tacos were delicious. Best customer service and a great location.

We came to see a play and had an exceptional stay at the hotel. We had checked in on the app; Gary Potts at the front desk greeted me by name as a titanium member and thank me for my loyalty when he gave me the keys to our room on the 15th floor. Great view of the city. The next day we returned to the front desk because I was shocked to see Uber wanted $49 for the short ride to the theater. Gary greeted us by name and agreed that there should be another option. He called a taxi service and scheduled one for us after confirming the price ($3.50!) and verifying the details with us. Lisa, who also was at the front desk, assisted us with maps and information about the local area. It was a pleasure to have both of them take such a personal interest. The next day when we checked out, Lisa asked about the performance and chatted with us again. The personnel in the restaurant and bar were also very professional and attentive. This property obviously puts a priority on its clientele as well cleanliness and upkeep.. We're not sure when we'll return to Chattanooga, but this is where I know we will stay.

The only issue we had was the next morning housekeeping was very loud and woke us. After a late night out celebrating New Year’s it would’ve been nice to been able to enjoy sleeping in.

I'm looking forward to staying here this week. I visited Chattanooga a few weeks ago, and stayed at a different Hilton property. This trip, we wanted to stay by the river. Before heading home from my previous trip, I stopped into the HGI, and what a wonderful staff. Emily and Christine told us about the hotel, gave us food and drink establishment recommendations, and room recommendations. All this when our reservation is 3 weeks out. If they treat you like that when you're not a guest, that's all you need to know about how they'll treat you while there. Most importantly, they gave me the restaurant choice to celebrate my bride's birthday. See you soon!

Great location and good service. The key is a small kitchen, suitable for Chinese guests to cook for themselves.

After reading several reviews, I was reluctant to book at this hotel; HOWEVER, my family stayed for five days and LOVED it. There were several things to point out as being well above average. The staff was fabulous. Anything that we asked had a prompt and courteous response. Our room was clean and had plenty of room, and it had a great view of the river. The breakfast was good [we have been used to COVID breakfast options at other hotels, so we thought the options were great!]. The onsite restaurant was also very good. Along with the staff, the Valet team was the BEST! Austin, Jay, Tyson, and Christian provided exceptional service, considering we had a bass boat and needed extra parking. Every time we arrived at the hotel, both the hotel and the valet staff were asking about our day and if there anything we needed. They provided local suggestions for restaurants and excursions. During one of the days, I received a personal phone call about the maintenance staff requesting to enter my room. They had discovered a leak and since we were not in the room, they requested permission (which they do NOT have to do) and informed me of the situation. They left a Twix candy bar with their apologies for the inconvenience and to let us know the problem was ”TWIXED!” What a team! My family and I are returning to Chattanooga in a couple of weeks and we will be staying at this hotel again.

We have stayed at this property every year for the past several years. We come to town for the Valentine's Dinner Train. The staff has been pleasant and helpful. The morning breakfast staff does an excellent job. The room was clean and comfortable.