Top 10 Sunset Village Hotels

I stayed here for four nights recently, and it was a terrific surprise! Firstly, I was upgraded given my gold status, and was offered bottled water on check in. The room was clean and had a great view of the river. Service was terrific throughout. I was also given access to the executive lounge which was a great oasis to get some work done. The staff was completely and totally terrific; they were always happy to help and went above and beyond! The valet was quick. The restaurant was surprisingly full, had a great vibe and great drinks. The room was well appointed, was cleaned daily, and had terrific toiletries. I was surprised to even find a very comfortable robe. Shower had good water pressure as well. I was given late checkout which was super helpful as well. All in all, I will definitely go back if I am in the area again!

We were on our way to New York from Wisconsin and stopped here for the night with our two teens. The parking lot was very well lit and we felt comfortable leaving our full car in front of the hotel. Tabatha checked us in - she was kind and efficient. We used our points for the room at only 12,500- not too bad at all. The room was very clean, good sized, well stocked and extremely quiet. The beds were comfortable, linens clean and soft and the bathroom was well appointed. The only issue was the thermostat did not work as we wanted the fan on for white noise. The room was warm enough and we were very tired so we just went to sleep. We did tell the employee at the desk before leaving that the thermostat was not working and more than likely needed batteries. The breakfast was very basic and the eating area was very clean. The lobby appeared clean and bright. For our needs it checked all the boxes.

Great location in the middle of the city. Rooms are large and up-to-date. OUTSTANDING!!

Hotel was very clean, housekeeping great. Front desk personnel fair when they could be found. Signage for what driveway to use on Navarre is horrible as hotel sits far back from road behind other buildings and very easy to pass by without driveway marked. Hot Breakfast was till 9:30 and was fresh & served by staff thanks to Coronavirus recommendations. Would recommend manager perform walk thru more often & detailed. Room 210 entry light not working, toilet was slow running constantly, grout missing in bath floor. BIGGEST ANNOYANCE: 1/2 of headboard actually has built-in nightlight that allows you to almost read anywhere in room with all other lights off. Could not sleep with that nonsense. Looked all over that side of bed, headboard, and wall for switch to turn off nightlight. Walked to front desk about 3:30am & nobody there. Went back to room to try and sleep but couldn’t. Covered light with towel & still could read. Finally called Front Desk around 4 am and no answer. Ugh. Finally found nightlight switch on opposite side of bed and completely hidden by room phone around 5 am. Ugh. Requested & granted late check out upon check in. Of course Housekeeping had no notation & checked to see when leaving. At check out I mentioned nightlight fiasco and missing Front Desk staff. No “sorry about that,” much less any other offer or some credit. Nada. “We turn all the nightlights on when cleaning.” Nightlight switch needs to be near..... drumroll please... the nightlight (& have a sign marking switch). While I’m in one of those moods, why would a hotel provide only a 32” tv? Oh well, who needs sleep? Hellooo IHG.

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