17 Queens Promenade,Palace Terrace, Douglas, Isle Of Man, United Kingdom
"Back again for our yearly visit to Caledonia. On arrival we were welcomed in and brought into the dining room (as we had arrived early and arranged to have breakfast). Jenny was pleasent and smiling as always. Due to ongoing Promenade works there was no parking along Queen's Promenade but Mrs Hayman (owner) told us about parking for a small cost at the nearby Palace Hotel. Back to breakfast, the dining room has a very relaxed atmosphere and is decorated clean and simply. You could not feel anything but 'at home' here. The breakfasts themselves were tasty and a good size. Plenty of options and Mrs Hayman is very willing to accomodate dietry requirements, for example vegeterian sausages are available on request. Mrs Hayman also stored Yakult drinks for myself and brought them to the table with my breakfast each morning. Breakfast is served from 8:30 - 09:30 each morning. However a continental breakfast is avialble on request if you need one earlier. The coffee had been described as "foul" by one reviwer this is untrue. The coffee is very nice a good full blend, one of the nicest I have experienced. The cups, glasses, teapots etc. were spotlessly clean as were the tablecloths and napkins. Four choices of ceresl were on offer each morning along with apple or orange juice. A selection of jams and sauces is also on offer. Once our room was ready we were given our room key, No 7. A lovely family room with a stunning sea view. The beds were very comfortable and the bed linen spotless. Nice touch to have some soap and showergel, etc to start you off. Handy if you have forgotten to bring some with you. The room was cleaned ans bin emptied everyday that we where there (14 night stay). The used towels placed in the bath/shower were taken for laundry and replaced. I dropped my lipstick which rolled under the bed, when I went to retrive it under the bed was spotlessly clean too! The furniture was edged in a metal banding but it is not sharp or dangerous. The windows can be opened up fully (fire escape) or tilted and opened partially making them child friendly. There is a TV in all of the rooms along with tea and coffee making facilities. Hot water was available all day in the bathrooms. A lift is available to all floors, great at the end of the day or for popping your suitcases in. Have seen some people say that the building smelt of dog and stale foos. We did not find this to be the case at all. You can smell the food cooking from the restraunt in the entrance but that isnt a bad smell. In fact it makes you want to eat a Chinese. Speaking of which, the restraunt open from 5:30 each night is worth a visit! Good food, big portions and very reasonable prices. An English menu is available as well. The excellent customer service carries across to the restraunt. As a bed and breakfast Caledonia offers it all. For someone to complain about no wakeup call is just silly. Even jn large hotels this would not be standard! Only a reques"
"Booked by phone after searching online for something central in Douglas for two couples and this fit the bill perfectly, however first impressions were not at all favourable it looked dark, dismal and “old”, as others have reviewed, also our room was third floor and small for a double room as was the on suite, but on the more positive side the room was clean as was the bed linen so we soon changed our opinion, the breakfasts were good, the staff extremely friendly and an early continental breakfast on our departure. On our last evening we ate in their own “Chinese” restaurant and can honestly say the food was outstanding so would highly recommend a visit. "
"The hotel is deceptively big once inside, tastefully decorated and warm along the corridors and stairs. Our room was a different matter, looking nothing like the website photos - not very inviting at all. The furniture was basic and the wardrobe was not user friendly, being hard to open and close. The bed was ok - the mattress was firm and comfortable, but the bed linen had seen better days, being pale and thin. The view was really good from the window, although the double glazing didn't keep the wind out. The first few days, the maid service was in evidence, but after that the waste bins were emptied, towels renewed, tea and coffee replenished, but that was all. No bed making or cleaning. Breakfast time was interesting. The cereals on offer were probably the cheapest versions they could buy, not nice at all. The lady serving was hard to understand, but was happy to provide a full English breakfast if required. The coffee was very good and so was the toast, but the tea was awful. We didn't try the cooked breakfast ourselves and were told, in a strong accent, that at our age we should eat eggs! All in all, we found the hotel adequate. Somewhere to have as a base for our visit with a good sea view. Our favourite quirky feature was the tiny lift. It was a God-send at the end of a long walking day avoiding flights and flights of stairs!"