1405 University Drive East, College Station, Texas, United States
"My most recent stay was not as good as my past few stays. I wonder if there might be a new owner. When we first arrived to our room, there were a couple of tissues in the living room garbage can, a couple of items of trash in the kitchen garbage can, two glasses in the dishwasher and a used towel hanging in the bathroom. In addition, the water pitcher that is always in the refrigerator was not there. Also, the conditioner bottle in the shower was empty. There were other issues as well. The coffee in the breakfast area was extremely watered down. I had coffee twice in the morning and once in the afternoon on two different days. It was always watered down. The apple juice and cranberry juice from the machine was watered down as well. The kitchen area and breakfast foods have been changed up a bit. No more individual yogurt cups. The yogurt is in a big serving pan which I don't like because if anyone sneezes or coughs, it could be unsanitary. There is no more chocolate milk. My kids and I like chocolate milk and not white milk. It has always been available in the past. I asked and it's no longer available. The milk cartons are gone, and the milk is in a big container where you press a button to get it out. The problem is that it was empty, but you can't tell by looking at it. The spray for the waffle maker is just water and not oil. If it's oil, then it's very watered down. There has always been a laundry basket in our room, but none this time. The washing machines, which I usually use, are in desperate need of a cleaning. When you open the door, the smell will knock you off of your feet. There is a lot of slime and mildew around the front door seal on every machine. They need to check the mattresses on the sofa beds. The one we had was stained and very flat. We have always stayed at this hotel in the past. I have two more upcoming reservations. I am trying to find another hotel to try. I really liked this hotel, but the last stay worries me because of the corner-cutting to save money."
"This is our second time to stay at Staybridge suites. We think it is a great place with a good breakfast and spacious, clean rooms. It’s also wonderful to have a full refrigerator and small kitchen. The most important thing is the honesty of the staff. I inadvertently left a few things in the room when we checked out and discovered my error the next day. The staff (Celia and housekeeping) went out of their way to locate my items and return them to me. I will be a fan for life!"
"The Hotel is nice, the staff was great at check-in. There was Hotel Manager's Social event that was a plus. The room was clean, the breakfast was fine. Overall a nice property. The issue I had was that Friday, February 21, at 6:30 am, I was in the elevator with 2 other guests when the power went out. We were between the first and second floors. The staff did not make any attempt to contact us, assure us that everything was okay, even after I called my business associate to let the front desk know were were trapped. For all we knew, the building could have been on fire. I assume that there is a standard, policy or procedure that addresses guests trapped in the elevator. I assume that the emergency generator was supposed to activate automatically, but instead, we were TRAPPED FOR 30 MINUTES until the maintenance man arrived to start the generator. The Hotel's emergency response plan, by my guess addresses these types of emergencies, but the staff obviously did not know what to do. They did nothing to check on the three of us once the emergency power brought the elevator to the first floor and the doors opened. Very disappointing, I hope Management reviews their policies, trains their employees, and reassures the guests that when incidents happen, they will be addressed in a professional manner."