Top 10 The Alhambra Hotels

We stayed at the Castle over Valentine's Day / Night on a room and dinner package. Our stay included afternoon tea which was disappointing due to lack of service and very few options provided, e.g. tea flavours, etc. However, we did not allow this to spoil our special occasion. The four poster room was delightful although a little tired in its decor. It did have all the amenities and included a heated bathroom floor. Fresh milk for our morning cup of tea/coffee was available upon request and was delivered promptly. The dinner was included as part of the package although the staff were not aware of the free glass of bubbles included. The maitre d' honoured it without fuss for which we were grateful. Upon departure, they confirmed that this was part of the package. The food was excellent for dinner including an excellently cooked chateaubriand with plenty of it. We indulged in a starter which was excellent too. Service was just right with no rush which suited us. We were seated in a booth which we requested and it was very comfortable. All credit to the gardener, also, who manicured the lawn so well. Our only adverse comment would be the staff paying attention to detail which, perhaps, would come through better training.

We spent the most beautiful weekend here in early December 2023 - for my sister’s 60th birthday. From the moment we entered the hotel we were made to feel extremely welcome. The reception team were warm and friendly and went out of their way to make our stay perfect. Upon arrival we were informed that we had been upgraded to the stunning October suite which was such a beautiful surprise. My sister received handcrafted chocolates and a bottle of bubbly from the Hotel Manager, along with a card wishing her a wonderful birthday - kind, thoughtful, gestures that went such a long way and made her feel so special. We had the most amazing food during our stay - breakfast superb - spoiled for choice and such a relaxing environment, overlooking the stunning grounds. Lunch was at the spa and our evening meals in the bar area. Food was just sensational no matter where we dined. An amazing restaurant team who were so attentive and polite - nothing was too much trouble. A very special thanks to Victoria in the spa restaurant and Dan in the hotel restaurant/bar - both went out of their way to make our stay even more enjoyable. We had 3 blissful days of treatments at the Spa. We can highly recommend the mud rasul, salt scrub and massage combo, luxury facial and luxury pedicure. All of the spa therapists were superb and provided first class treatments that we didn't want to end as well as having exceptional knowledge of both the treatments and products. We adored the spa shop and the fabulous selection of skin care products that we were able to purchase along with some beautiful christmas gift sets. The spa facilities were spotlessly clean, and we thoroughly enjoyed the pool area especially the jacuzzi and relaxation room - sheer bliss. Rookery Hall is truly a magical place that we would highly recommend to anyone who is looking to escape and indulge in blissful pampering. We look forward to returning later in the year for another amazing spa break.

Better local hotel, overall satisfaction

One night stay whilst visiting the area and booked with Great Little Breaks so we got a good deal for B&B with dinner & wine. Lovely rooms, very clean and quiet despite a large function. We pre-booked a table for Dinner which is a good idea as the restaurant was very busy. Food was very good although not a huge choice. No ice available for drinks in the restaurant but there was in the upstairs bar!!!! Surely they can share - same hotel just a flight of stairs to go up to get some?? Breakfast service however was shocking, very poor. We were a table of 4, not shown to a table when we arrived and we couldn’t find a cleared one available. We put the dirty stuff onto another table and claimed it but no-one around clearing any used tables at all. We had to ask for bowls for cereal, glasses for juice, someone to bring us cutlery, plates at the hot food area, butter for the toast, brown sauce!!! No one checking or replenishing these areas at all! The fried eggs were undercooked, bacon leathery, no mushrooms, half tomatoes floating in water! When plates were brought out eventually they really cold. The staff looked stressed and never smiled or acknowledge guests - we visited in July and I’m afraid the breakfast experience was similar then which is a shame because everything else in this hotel was really quite nice. Sorry for negatives but with improvements in these areas it could be great.

Had such a lovely break, beautiful pool and facilities. Breakfast service great, would love to return, only one hour from home.

This so called country house hotel is really a motel hiding behind the facade of a grand property. The reception and lounge areas are imposing and impressive, but our bedroom was small with just a double bed and no additional features or comforts to elevate it above an ordinary budget hotel. The mattress was very soft and uncomfortable and had a mattress topper to try and disguise this. The bathroom was quite small and on day 2 there was no hot water for a shower. We were told by reception that this was because of a power surge which had affected the local area, but friends and family staying in a nearby hotel weren’t affected so we’re not certain whether this was really the case. Anyway, we weren’t offered any compensation - just an apology and shrugged shoulders saying it was beyond their control. Breakfast was okay but supplies kept running out and the staff were overwhelmed. You could order additional items like poached eggs but we weren’t told about this and only discovered it when we saw other guests being served. Overall a disappointing experience and we wouldn’t rush back. We’d rather pay a third of the price and stay at a Premier Inn which offers a consistent standard, king sized beds and hot showers!