Top 10 The Art Of Disney Hotels

Very nice hotel in a trendy area. Rooms very spacious, very clean. Heater worked great. Check-in was busy but very prompt and friendly. Bedding was also very good, slept well. You can get a room with a view of the falls, or a city view. City view is quieter because there is a highway on the falls side. Fyi..we stayed Saturday to Sunday a.m and there were church bells clanging on Sunday a.m around 10. Didn't bother us though. Also, there is a bar/restaurant inside the hotel. Also a concession/snack area with ice cream and other snacks for purchase. My only negative is that the hot tub has been closed/covered up since our last visit. It's gone. It was one of the reasons we booked there. Pool looked nice.

The hotel is very nice, the room is large, there is a simple kitchen, there are plates and dishes, but we don't have to burn things ourselves. There is McDonald's near the hotel, FRIDAY, you can go out to eat. It is also very convenient to refuel nearby. Breakfast is in the lobby, but it's simple, but you can make your own waffles. Coffee and water are served all day in the hotel lobby, very good. There are laundry, laundry and drying each USD0.75, laundry room in the gym, brush the door card can go in.

I rarely stay at Residence Inns but found myself in need of a place to sleep after my moving company picked up my items but before I relocated to a new city. This Residence Inn is very nice and it's in a good location right off of 77. The suite was clean and intuitive and very comfortable. The front desk staff was friendly. No issues at all.

This place was absolutely disgusting. The minute we walked into the room you were slapped by cigarette smell in a “non-smoking” room and you could see food on the floor/desk. The linen was black in some spots. The pillows had a yellow tint. There was food in the fridge. We didn’t even bother to check the bathroom because we were already disgusted. Quickly booked another hotel and went downstairs to let them know about the situation. The man said “oh I must have put you in the wrong room. My bad. I’ll switch your room” I politely stated that I just wanted a refund because we booked elsewhere. He quickly said that he didn’t know how to do it so he couldn’t refund me and could only switch my room. Again, I booked elsewhere so that was not feasible. I asked if there was anyone he could call to show him how to process the refund he said no but I could give him my email, phone number, and name and they will email me my refund. I didn’t think that was ok so I asked if he could write on a piece of paper that he will refund me so I have proof. He proceeded to say “what do you want me to do give you my number?”. I immediately said no and got really frustrated. I walked outside to call the reservations supervisor and he went to the room. As he came back down he was on the phone with someone and yelled across the parking lot at me stating that “it wasn’t even that bad and he will switch rooms” at this point I felt really uncomfortable and stated that to the reservations supervisor. This was a HORRIBLE experience! As I was on the phone another patron at the hotel stated she had roaches in her room. This hotel should be shut down! Horrible customer service. Horrible housekeeping. Horrible all the way around.

We booked a king suite. The room was large and beautiful! Definitely one of the nicest room experiences! We mentioned the kind of food we were looking for, and for amazing recommendations and directions. The desk staff were an absolute joy, I can’t speak highly enough of them! We talked, laughed, joked, and also got to witness other interactions with customers that were just as great as our own interactions. As for the room, the bed was comfortable, the tvs were large, the open ceilings made the room seem as the more bigger. Everything was clean! Actually clean! I always carry cleaning supplies on our trips, and do a sanitizing sweep. This was the first time I wiped up and my paper towels remained white! If I’m ever in the area again I will definitely ask out this hotel to stay in! 100/10!

This is a beautiful hotel inside and out. The staff was attentive and helpful. Check in and out we're easy. It is right off 77. Our room was clean and we appreciated the separate seating and sleeping spaces. There was a fridge and microwave. I observed some build up in the corners of the shower. That is not a deal breaker for me, it was not that bad. I did like the pretty, new and spacious bathroom. They are clear on their website that their amenities are closed. That is fine, but why is the price point still so high? We booked last minute through Priceline so I did not feel so bad. Without the pool and breakfast (they do not even have little Debbie rolls out with coffee!) this is a not an upscale hotel.