"Me and a friend spent over £1200 on a two night break (inc breakfast and dinner) and five treatments - head massage, full body massage, facial, mani and pedi. WOW Olivia who was our waitress in the restaurant on our first night was amazing, fun, engaging, knowledgeable, impeccable service. The treatments, as listed above, whilst a little expensive, were superb as were the young women who looked after us. The head massage was worth every penny. The full body massage was brutal at times (I asked for firm and got it) but amazing. The facial was relaxing and the mani and pedi were spot on - all used quality products, The gardens were stunning - we very much enjoyed a walk about the gardens after breakfast. MEH Our twin room, whilst spotlessly clean, felt like a basic travel lodge room and not what I expected from a 'luxury spa break'. After being spoilt by Olivia not the first night we were a little underwhelmed with the service on our second night. BLEURGH Breakfast - a cook breakfast was prepared and served buffet style however you had to go up, tell the gentleman what you would like and he would pop it on a plate for you. Didn't mind that at all but there was a line of 4 or 5 staff standing behind the buffet watching you point at luke warm food. I don't know why they were standing there or what their purpose was but it was a little overwhelming first thing in the morning. The waiter asked if we would like tea or coffee, we asked for coffee and two orange juices. He pointed and said 'you need to help yourself'. The table next to us asked their waitress for juice and her response was 'of course Madam, not a problem'. The orange juice was from catering boxes - not fresh or high quality which you would expect in a luxury health retreat. Dinner - I was excited by the italian menu but it wasn't great. All of the antipasto meats tasted the same, the risotto my friend had was so bitter that she couldn't eat it and the tiramisu didn't have a hint of coffee in it. The second nights service was appalling, we sat with dirty plates in front of us for over 25 minutes. COVID As others mentioned - I didn't see any cleaning going on. I would have expected to see regular cleaning of touch points such as door plates, lift buttons and tables. Would I go back? Maybe for a day spa."
"My perfect friend booked us on this overnight spa break for my birthday. I don’t normally write reviews but would like to mention that Debbie gave me the best back and neck massage ever...I had many knots in my back and shoulders that she magically made disappear...and if I was rating my spa experience on Debbie alone it would definitely have five stars... The rooms were clean and had good views and the bed comfy. The gardens and grounds looked very good but it was raining so we didn’t get the chance to look round. The steam room and hot tub were lovely. Dinner was good and attention had been given to a healthy and tasty menu and our waitress was happy, friendly and helpful. But... As others have mentioned the rooms are hot, even though radiators are not on. We had no extractor in our room. ...possibly the most disappointing was the breakfast...just terrible...you’d think you can’t really go wrong with breakfast but oh you definitely can, and such a contrast to the dinner experience. For a spa that claims to have a nutritionist on the staff I would have thought breakfast would have been outstanding. No superfoods (blueberries, raspberries), no healthy fats (avocado), healthy sourdough bread, or granola. Such a shame a few little tweaks and it could’ve been outstanding. All that said I had a truly wonderful time with my bestie and I would definitely go back."
"Been in this Spa for two days with my Girlfriend. We chose to travel from London which is just 1 hour and 40 minutes for a relaxing weekend trying to avoid the stress of the city. Nice choice. Receptionist was nice and very helpful, room clean and tidy. I’m giving 5 stars for the restaurant which overall is very good along with the executive chef who is a nice and welcoming person. The stay was nice, a bit expensive for a single massage. We will come back absolutely "