Cobblers Cross Lane, Tarporley, Cheshire West and Chester, United Kingdom
"I have just returned from a 2 night Ultimate Spa Break with my partner and I want to express how disappointed I am with the overall stay. As part of our deal was Dinner, Bed and Breakfast. Prosecco in room, spa day and 2 treatments and afternoon tea. On arrival in the room, the Prosecco was not cold but was warm, despite it being in a bucket. There was no iron in the room either, only a ironing board so I had to call reception to request one. On the Friday night at Dinner, the service was appalling, the restaurant didn’t look busy at all and only appeared to be 2 floor staff. It took 10 mins for our drinks to be brought to us. Upon ordering the waitress didn’t know what draught beers they were so she had to go away and return. All restaurant staff should know what alcohol they is available. We ordered 2 burgers as we had been craving them all day on our very long 3 hour journey to the hotel. My partner ordered the burger without onion but when it arrived it came with no salad and sauce at all! When we called the Manager over and told her this so didn’t take our plates away but instead brought out the salad and the sauce on a plate! But this was after 15 mins of waiting for Tomato and Lettuce! By this point both meals were cold. She should have taken both dishes back to the kitchen. We ate some of the food as we were both starving after a very long day but not all of it. There was no check back on our food or looked like any other table. We ordered a second drink but again it took 10 mins for the drink to come to us. The service and food was not to standard for a rosette restaurant. At breakfast - this wasn’t very organised. We went down for breakfast at 9.30am but nearly all tables were stacked with plates and then the free clear tables had napkins or cutlery missing and were not set. When approaching the buffet there was not many hot plates present, there were only 3. The food on the hot buffet was pretty much empty as to the point where we were scraping the bottom. The cold buffet was well stocked and was plentiful. There wasn’t many staff around to tell them about the plates or hot food either. On Saturday we visited the spa for our spa day and treatments, I can’t fault the spa at all as it was lovely and all staff in there were friendly. The afternoon tea in the spa however was again disappointing. This was served in the bar area which in my opinion should be served in an area in the spa itself as to then create a relaxing atmosphere but this was far from it. I told the bar staff we had arrived for afternoon tea and ordered 2 drinks to go with it and she said she would bring them over with our tea. They were other spa people in there too having afternoon tea with set tables ready, white clothe, side plate etc but ours was not. 10 mins went by and we still didn’t have our drinks we ordered or our table set. 20 mins then went by and the afternoon tea arrived but the table was not set so the bar staff had to come over and lay t"
"We had a wonderful time here, for a one nights Spa break, food, facilities, comfort of our room, Spa facilities fabulous,Massage excellent , i highly recommend this Hotel , staff so friendly and welcoming, amazing value . Its a beautiful , peaceful setting surrounded by landscaped lawns, Golf course surrounds the Hotel as it is a Golfing Mecca in Cheshire. Cant fault our stay, we will be back but for a longer stay ,Hotel taking a very responsible attitude to the Corona situation, but Guests have been taking / stealing the Toilet rolls !!! Just to add we did not , x"
"Overall a good experience, Clean warm comfortable room and an enjoyable massage. There were problems and the response of the staff at this hotel are the reason for it being very good. Without their concern and efforts to make things right, the rating would be lower. There appeared to be staff shortages, which put undue pressure on the remaining staff who coped very well. Thank you"