Top 10 The Chester Crabwall Manor Hotels

So, to start with the main thing for me when I stay somewhere is the staff and service and this is why I'm rating this hotel 5* stayed for 3 nights with my mate and was blown away by the reception staff, friendly knowledgeable and nothing was too much trouble. I'm rubbish with Google maps so was always asking directions to things and everyone was really helpful. To the room, we stayed in the Yellow Submarine, massive room, biggest I've ever seen, a few little niggles but probably just me. A bin in the main room would be super handy as only a tiny one in the bathroom. My mate loved the jacuzzi bath but I prefer a shower and although the actual shower was fab I was like Bambi on ice in the tub, so much so I had to stand on a flannel, I know the jacuzzi is the main thing but some kind of shower mat would be handy as super slippery tub! Location was perfect, so central and despite being threshers week and a LFC international home game we were not disturbed by any late night noise at all. Thank you for a brilliant stay and would not hesitate to recommend this hotel

We were a group of 10 girls and were assured of 5 twin rooms when one of us rang hotel but this was not provided on check in The bar lacked any atmosphere and staff lacked any personality My friend accidentally knocked over her expensive glass of wine untouched and was not offered a replacement she had to pay again Not an expected response from a big chain hotel On the positive side housekeeping staff were excellent looking after our needs and providing us with glasses and ice buckets as we were celebrating two milestone birthdays Rooms were comfortable and clean and a decent size

Having been fortunate enough to have enjoyed a few previous visits to the Grosvenor for afternoon tea, there was one stand out difference this time...and that was the exceptional service and attention provided by Kimberly and her team. Whilst the afternoon tea was its usual high standard, Kimberly's attention to detail and personal interaction was outstanding and we were made to feel so special its made our day and weekend! Thank you to all the team and we'll see you soon.

It's ok but in terms of reception / room experience feels more like Premier Inn than a 4* hotel (I happen to think Premier Inn do what they do very well). Can't comment on spa or restaurants as didn't use. Very hard to book in advance if you don't the package du jour offering. It was clean, pleasant enough but has some really poor attention to detail in places (like the door closer which stops you opening half the wardrobe without cursing). Don't know how it compares to local alternatives but would be tempted to find out if staying in the area again. It was ok... just not great.

I booked this hotel for a little break for me & my husband (we are both middle aged). I picked it for location & price. They were both spot on, but I didn't check that it was right in the heart of club land, so we didn't get any sleep from the noise from bars, clubs & party goers. So great for the money, if you want to be out there partying, but not so good when you're older. Upon check out, I mentioned the noise to the receptionist, who told me that I should have requested a quieter room, which I would have done, had I have know that they had them! So upon reflection a) the hotel needs to point out that there are quiet rooms available & b) I'll definately be doing a thorough research on any future city break hotels.

My partner had booked Hotel Indigo as a surprise for my 50th birthday. We arrived on the Friday eve to a warm welcome. Our room followed a race course theme and was tastefully decorated. We dined out on the first eve, exploring the city of Chester but decided to reserve a table on the second night. My sons and their partners joined us on the second night (again a surprise that was well kept)! And we had the most amazing evening of fabulous food. The family sampled the steaks as I enjoyed the chicken and the staff couldn’t do enough to ensure we had everything we needed. Thanks to a very special waitress - who recommended a wedding venue to us too as my partner had proposed earlier in the week on my actual birthday and so it was a double celebration. Our experience of breakfast on both mornings was friendly and staff really wanted to make sure we were well looked after. Hotel Indigo manages to find the balance between relaxed attentiveness and fantastic service in a beautiful setting. Thank you.

We have had a lovely stay, and it would only take a few tweaks to make this hotel better. Good: *It's in the perfect location, we took an uber into the centre of Chester for less than £5. *Breakfast was relaxed with a great selection as a buffet service. *Spacious room with all the amenities you need. *Plenty of free parking. *Beautiful grounds and really quiet at night. *Great value for money Needs Improving: *Cleaning standard is average, black mold around the taps in the bathroom that could be easily resolved. *Bathroom floor was desperate for a good mop *Bed wasn't the comfiest as 2 twins fastened together leaving a gap in the middle. *Staffing levels affecting customer service levels, we decided to order room service, took an age to answer the phone and then said could be collected from reception, kind of goes against the point of room service, so we left it, not great for the hotels add on sales if that happens everytime. *No enough bar staff, we ordered food but it was cold and one meal was not what we ordered but too hungry to wait for it to be replaced, apparently fish finger sandwich is identical to fish and chips anyway according to the waitress! Like I said it won't take much for this hotel to raise it's customer service standards to an excellent level, more staff will fix most of the issues, despite everything mentioned we would probably stay again.