Top 10 The Craftsman Hotels

The reservation coincided with the event at the University of Minnesota, and there was a shortage of room types. As a result, two room types were separated when placing the order. I sent an email to the hotel in advance and hoped that the room would not be changed during the 7 days. Mr. Don at the front desk responded patiently and provided support. The hotel provided supporting facilities. New, warm service

This is a beautiful hotel. All staff that I interacted with was very pleasant, helpful and friendly. Room and bathroom were very large and clean. Love the heavenly beds !!! We had wine in the bar one evening. The bartenders were busy, but still friendly and helpful. There is a parking ramp for the hotel and shopping mall. And, there is an underground tunnel from the hotel to the Galleria mall. So, we did not have to go out in the freezing weather! Would definitely stay again

I am not covering this stay in great detail. One issue was so serious that everything else I might have said would be irrelevant. We stayed in a Grand Suite. It is 3:00 pm. We are dipped sitting in the lobby waiting. Hotel Ivy’s contract said that check-in is at 3:00 pm. Honoring contracts is apparently not the Marriott way. We were shown to our room at 5:20 pm. While we were waiting, they lied to us. They told us the guest occupying our suite had a 4:00 pm check-out. But funny thing, their website said they had three Suites available. All of them were occupied until 4:00 pm? Why would they do that if they had promised us that the room would be available at 3:00 pm? Let’s discuss this late check-in further. When we rented the room, Marriott sent an email summarizing our contractual agreement. That summary covered, the room rate, the days of stay, and the hours during which we had rented the room—in other words a check-in time and a check-out time. Between that check-in time and check-out time, we were entitled to occupy the room. Unbeknownst to us, Marriott also rented the same room to someone else for a part of the same time that we were entitled to the room. So Marriott rented the room to two different guests, and collected money from both of those guests for the same time. I am now long retired. But my trade when I was working was consumer protection law. The law has a term for when somebody sells a hotel room to two people at the same time and collects money from both of them. It is a harsh word. It begins with “F,” but is not four letters. The word is fraud. I find it very unpleasant when a business defrauds me. It is especially bad when I discover that fraud is a standard business practice. We were expressly told that the hotel has conflicting “policies.” (Policies is the word they use for contractual obligations.) On the one hand, if you rent the room through American Express, your contract says that you are entitled to occupy your room until 4:00 pm. But at the same time, they rent the exact same room to another customer, and make a contract that entitles the second customer to occupy the room at 3:00 pm. Obviously, they cannot honor both contracts, and they know that when they make the contracts. But that is not Marriott’s problem. That is the customer’s problem. Marriott relies on it being too much effort for customers to seek redress for the fraud. They elect to honor the contract of the customer who booked through American Express, and breach the contract with the second customer. This is Marriott’s standard business practice. Marriott has a standard business practice to cheat customers.

Clean, quiet, with underground parking, no toothbrush slippers, parking is charged extra for the day, the second floor of the hotel is directly connected to the mall of america, convenient, the swimming pool is small, and the car can be parked until 5 pm after check-out.

Was here for two nights business meetings with a group of 14. Meeting facilities were perfect for us. Everything was prepared as we had asked and staff came by frequently to confirm if anything else was needed. Catered lunch was prepared well, tasted great, and plenty of it. BEST surprise was my missing laptop power cord was sent to my home address by the hotel staff. I had not realized I left it at the hotel. Above and beyond. Thank you!