Top 10 The Laurel Hotels

The most upscale hotel in the Montclair area is not the same type as a five-star hotel. It was converted from a villa with more than 100 years of history. On the first floor is a small living room where guests can meet guests. Surrounded by luxury villas, the scenery is beautiful. Breakfast is not suitable for Chinese people. You can go nearby for food.

The location was great, the room was ample and well laid out. The best part however was the staff. Every single employee was warm and welcoming. In particular, Hansol went out of her way to take care of us and help us get through a mistake made by booking.com. She made sure we were comfortable and well taken care of. Our trip would not have been the same without her!

There is a lot of free parking and parking is very convenient. The hotel is closer to Newark Airport and UBER is about 60 knives. Breakfast is buffet, 16 knives per person.

Multiple issues with our stay. 1-SAFETY: I don't understand how the property obtained a certificate of occupancy. (A) Room doors stick such that one needs to use two hands to yank on the door to open it. This presents a very obvious fire safety issue as it makes egress difficult in case of emergency. When entering the room, I risked injury to my shoulder trying to open the door. [This also presents a security issue, requiring guests to yank hard on the door to ensure that it has closed fully and locked.] (B) Elevators repeatedly stuck, requiring opening of the doors to resume operation. When operation resumed, elevator made abrupt movement which was disconcerting, not only to me, but to other guests. 2-Staff member who checked us in was rude; didn't tell us details about the breakfast, didn't explain the $35/night security deposit, just overall surly and very atypical of a Hilton property experience. 3-Price: I was under the impression that Hilton Honors members booking direct on your website/through app had the best pricing. If so, why did my sister-in-law who booked through a 3rd-party site not only pay less than we did, they were eligible for cancellation at that rate (which we would have had to pay even more). The property is dangerous, and not what I expect as an Honors member for many years. They need to do better.

I loved using the Wilshire for my wedding hotel block. We had a lovely welcome dinner for our out of town guests which was so not only convenient, but also lovely. Food was a buffet, we had a bar with beer and wine, and the lighting/atmosphere was beautiful. Not everything was perfect (things happen) but the customer service went above and beyond. They made sure to correct their errors, give refunds where appropriate and were so kind and made me feel much better. The lobby was also great for larger groups to gather and enjoy some extra time before and after the wedding events. I would definitely recommend them!!

I booked the bridal suite for my wedding with the intention to use the jetted tub to relax the night before, but I did not receive this room. Instead, I was given two adjoining rooms for some reason. Julianna, who had set up my room block, never responded to any requests for contact from the staff or from me. It's been over a week and I still haven't heard from her. Fortunately, I was refunded for one of the nights, but no one ever actually informed me of this (I found out through an automated email). This was a big headache to deal with the night before my wedding! For positives, the rooms themselves were great - clean and spacious. The courtyard was a lovely space to meet with a few of our other guests and I appreciated that we could bring our own food and beverages. All of the front desk employees we interacted with were very nice and helpful.

The company is on a business trip and lives here.

I expected a tad more for the money I paid here. I had thought Livingston - so more upscale of rooms...and I even paid for one of the newer rooms. It was clean and I appreciate that and I had zero noise at night so that was great. I was apprehensive upon check-in b/c when we parked, there was a guy smoking **** in his car next to us. On check-in they give you a waiver to sign - a very long waiver so I read it. Part of it was you had to request housekeeping the night before (no big deal) - but there was a very large section on parties. Zero tolerance for it and will be fined or even kicked out for multiple calls. I applaud that aspect but I started questioning why there was a long waiver for that. THEN, the guy said it's an extra $75/night (that will be refunded to you if you cause no trouble). Which set off red flags for me - obviously, they've had a lot of problems in the past. In the room - there is also a sign that if you smoke **** (or anything) in the room you're being fined. Now - all that said - we had zero problems - but also not too busy when we were there. The hotel is large and definitely can host weddings / conferences so this is one way for them to limit the noise violations - or smoking/drunkenness. Again - I applaud that b/c I want to be able to sleep at night. Overall - average hotel that I think is in a bit of a need of an upgrade.

The room is large and the environment is good