Top 10 The Mill Hotel Hotels

The place is nice, staff great. Unfortunately I can not split the stars so please read this. The one star is just and only for the Spa, and it's management. Today I booked a duo scrub to do something nice with my daughter. On the website it is written: Scrub, cream, and head massage for 2 people.50 minutes, 98 euro. This is misleading and totally unfair for the client. We get in and we have 1 masseuse for 2 people.So technically I am paying 49 euro each for 25 (it was 20 at the end) minutes, and not for 50 minutes. Again: THIS is not specified on the website. We are sitting on no bed, just some estethician chairs which put your head lower than your body, totally uncomfortable. Totally low standards. We get scrub on 4 parts of our body: lower legs, front arms, beginning of your back and belly.And we are asked to turn. So only front Then we shower, and with the swimming suits on and with the face towel we get (small) it's totally impossible to get the scrub out. I remove my swimming suit, and I ask for a shower towel, while I am trying butt naked to climb on the chair again. Then comes the cream on the same 4 spots. At my question : why don't we get cream on hands and feet, she says that: The cream makes the feet sliding and the client could fall (!!) And: Masseuse has a phobia touching feet. (Really??? Who hired you?and why don't you do facials then?). Last is the head massage of 5 minutes which it hurts because the amount of oil is non existent. We leave and we paid 98 euro for half a treatment, a partial scrub, a partial cream, dry hands, feet, and lower back, and scrub all over places that I can't name. Masseuse pretends not to see my disappointment or she doesn't care That's a rip off. Nowhere on the website are these things mentioned and we were not informed upfront that the treatment would be only for 4 parts of the body and the masseuse was phobic. I didn't get the choice to stand up and leave, instead of being robbed off I go to complain to reception and the EXCEPTIONAL Lucy (excellent customer care) talks with the spa manager. Obviously the management hired the phobic masseuse so that's the standard. Amateur hour I don't get any excuses, and only 23 euro off the bill. Poor Lucy is left to represent the Sanadome and the shabby operation of a cheap and amateur spa management. She offers me drinks. I appreciate it. I would go back to the hotel and to the thermae, however I won't book a treatment ever again. And so should you do as well! Note for Sanadome management: This kind of service which is obviously incompetently managed from a third part, lowers your standards and your stars. Thank you Lucy, you are really what customer care is about

I spent a Sunday and Monday night there; paid by my host (the university). Great choice on their part. The room was well appointed except for the somewhat small safe which would not accommodate my laptop. That said, the place is quite safe (access to the guest rooms via elevator that requires guest access card), so I just left it in the open. There's a coffee machine in the room and you can get extra capsules from the front-desk if need be. Toilet and shower are separate but, yes, as JapanGirl has mentioned, if you are not alone, you need to feel quite comfortable with your partner ... Wifi is stable and pretty fast, also on the ground floor/brekkie area, tv has some English language channels. Brekkie is fabulous and plenty. The ground floor is separated in about half a dozen areas and you can have brekkie in an ambiance of your choice. I had a colleague over for an hour to discuss one of her projects and ordered a cappuccino for her. When I wanted to pay for it, I was told that was fine. Everyone on the staff is super-nice and helpful. Good vibes. Really quite liked the place.

The room was not big but all was there that we needed. Parking is not a problem, as the building is in anice area inside the park. Service was good, very quiet. Views are wonderful from the restaurant. Breakfast was wonderful, notch up from majority of hotels. Relaxing.

We hadden een overnachting met wellness arrangement geboekt. Het saunagedeelte op de boot is leuk en origineel. Niet groot , maar zeker niet te klein en genoeg afwisseling met baden en gedeeltes, Maar dan ons hotelverblijf: Op het eerst zicht leek de kamer ruim en mooi. Maar door 's avonds laat gesleep van bed en matras kwam 's morgensvroeg de ware aard van de kamer goed naar boven, Wij als 2 vrienden besloten onze bedden van elkaar te plaatsen omdat deze tegen elkaar stonden als een 2 persoons bed. Onder de bedden bleek echter zeker een half jaar (en dan druk ik het nog zuinig uit) niet gestofzuigd of schoongemaakt te zijn, terwijl de bedden prima met wieltjes te verplaatsen zijn voor opmaak. Plukken dik stof, plastic rietjes, omhulsels van medicijnen en een gebruikte tandenstoker op de grond. Dan ga je toch even verder kijken. Op de vloerbedekking buiten in het looppad gedeelte is er blijkbaar koffie geknoeid en niet echt een poging ondernomen om goed te reinigen. Bijzet tafeltjes niet afgenomen. Koffiekringen van vorige gasten zaten nog op de tafeltjes. De linnen sheets op de bedden waren niet schoon, en zaten spatten bloed of koffie in? . Dan maar even het matras gecheckt, en had ik beter niet kunnen doen. Vieze donkere vlekken in het matras van wat er ook maar in je opkomt. Uiteindelijk hebben we er bij het uitchecken een melding van gemaakt; Ik vermeld er wel even bij dat dienstdoende staff ons erg netjes heeft behandeld. Wij hadden onze kamer eerder goed kunnen checken, maar doordat we 's morgens pas geconfronteerd werden met de viezigheid van de kamer, zijn we niet eerder naar de receptie gegaan. Daarbuiten ben ik normaal niet zo'n klager, maar dit bleek niet incidenteels op deze kamer. Ik werd ook verteld dat we zeker eerder naar de receptie hadden kunnen gaan om onze klacht neer te leggen. Maar omdat we 's avonds laat met leeslamp verlichting met bedden zijn gaan schuiven was het ons dus niet eerder opgevallen. Uiteindelijk zou de hotelmanager de zaak gaan waarnemen en ons benaderen met een passende oplossing. We wachten nog steeds op enige reactie. En dat doet mij deze ervaring beoordelen als simpelweg: Slecht !!!

Hotel is very well located at the end of the hippe shopping street where also many restaurants are located, near the Great Market, Waal Kade, Kronenburger park. Our room was apparently in renovation because there was an intrusive paint smell and paint traces on the bathroom floor which were not yet removed. TV must be connected and reinstalled. For some, perhaps details, but should be in order.