Top 10 The Millrace Hotels

We had a family stay at the Ferrycarrig in may it was our first time staying at this hotel . Check in very swift and fast and the staff on reception were very nice . The family Room with the balcony was lovely and well equipped and thoroughly clean ( so housekeeping deserve a mention ) . From there though I do think management need to deal with a few issues . As someone who has worked at a management level in a 4 star hotel the service in the Bar was terrible . We were seated promptly we have 2 small children one of which has special needs the whole experience overall was not a good one . We ordered our mains which arrived late ( chicken was overdone ) ( some of the other food arrived out before my food and as someone who has worked in a hotel I found this really bad service ) my main was very poorly presented very little potato and vegetables . After this we had desserts which were nice and coffees . One of our kids needed to have a nappy change so myself and my wife went to change him while our two friends ( who were dining with us ) waited at the table with our other child to my amazement when I got back my chair which was at the side was taken from the table to be put somewhere else !!! It was like they wanted people moved on as soon as possible . I found this quite annoying and this is certainly something management need to address . I did not say anything as our kids were quite tired and wanted to go to bed ( I also didn’t say anything at check out ) . As someone who has worked at a management level in a four star hotel I think your whole bar service needs a complete revamp . I can understand when things can get busy and are overlooked but as someone who was staying at the hotel for the first time this did not create a good first impression . With regard to the breakfast service it was excellent and the staff can be commended with excellent manner and very helpful ( the one thing that could be looked at is maybe give a gluten free table option maybe a few boxes of cereal that are gluten free and some breads or pastries (this has been at many Irish hotels we have stayed at ) . If the management are taking anything out of this review please review your Bar service policies because our family experience was not the best .

Everything was amazing! My and my partner stayed in the couples deluxe suite to celebrate our 7 year anniversary. The bed was the comfiest bed ive ever slept in and the room was absolutely stunning. I experienced something that I've never experienced before when we attended breakfast. I have a serious nut allergy and somehow the man who seated us knew. (I think Moses was his name?) I was treated like a queen, I was seated and everything was brought fresh from the kitchen to me to avoid cross contamination with nut products. He told me that the chef knew I was coming and every procedure would be followed to keep me safe and to keep me from any possible cross contamination. This was absolutely amazing. I have been turned away from restaurants many times before because it would be ”too risky” to serve me. I couldn't believe the treatment and I will tell everyone about my experience. And we will definitely be back again. Thank you for this!