Top 10 The Oliver Cromwell Hotels

Went for lunch but felt it was underwhelming. Ciabatta was ok, the salad garnish with the food was just mixed lettuce leaves and a tomato. It didn't appear to be fresh, the leaves were brown, no dressing so tasteless. Noticed everyone around had left their salad. No salt and pepper and any dressing offered. Service not good, had to leave to go and put extra money in the car park. The chips arrived after we'd nearly finished the Ciabatta. Felt £4.50 for a coke was also a bit excessive.

Plenty of door step appeal and once inside a tastefully decorated bar and restaurant with relaxed seating areas and a place to rest and enjoy the well kept beers and very tasty food. Rooms where large, comfy and well kept in a modern country living style which I happen to like a lot. Bathroom a touch dated, but pleasant with a good shower to wake you up. Excellent breakfast in the morning although I am sure the flatwhite only had one shot in it!!!

The hotel grounds are beautiful and the hotel looks impressive from the outside. The reception area also looked nice and the staff were efficient checking us in. However as soon as we opened the door to go to our room it went downhill rather quickly. Stair carpets looked dirty and old and scuffed paint everywhere on the woodwork. For £130 a night we expected the room to be at least clean and comfortable so we weren't too worried about the room. What a shock......it was awful. We found a wood lice scurrying along the carpet in amongst the thick layer of dust and paint flakes. Carpet was full of stains and felt sticky. Furnishings were old and grubby. The headboard was a fake bamboo concoction......very strange. The bathroom wasn't much better with dust layers on pipes and paint peeling off the radiator. Also the room was cold and felt damp. The heating must of been switched off as nothing appeared to work. Found an old radiator in the cupboard but didn't dare touch it as it looked like it had been in there for years. Damp patch in the bathroom didn't add to the ambiance. It was just horrible. In the morning there was no lights working in the bathroom......very odd. Tea tray in the room was okay and there were 2 bottles of water. Breakfast the next morning was self-serve. Staff were nice and helpful. Breakfast was okay but nothing special. Cheap pbread for toast and looked like defrosted pastries. No plant based butter which was rather annoying after being told via email they cater fully for plant based diets. We would never ever stay here again......we couldn't wait to check out. I felt dirty and itchy when I left.......not pleasant.

The hotel is a large British house with wooden floors, my door is on the top floor, the room is large, the family room is kingsize bed. The shower head is very good and offers a variety of toiletries.