Top 10 The Pack Horse Hotels

Having chose this hotel as its proximity to Manchester Airport we thought it would very nice. How wrong we were. We humped our bags into reception after a 10 hour flight watched by a lady sat on a stool in reception. A gentleman came from bar and assisted with our luggage and left it outside the room and left. Very odd We went to our room which must have been the last let one, probably sold a month ago, it was 9-10pm window was open with cobwebs and dust on, but as were were so tired from travelling we went straight to sleep. There was a plug in smelly in the plug next to the bed which I turned off, and realised why it was there when we were woken next morning. The damp musty smell was vile. Whilst trying to sleep there are three lights around the room, flashing in the dark (The air con, The TV and what looked like the heat/smoke detector) very off putting when you are trying to get to sleep At 6.30am the next morning we were abruptly woken by delivery vehicles backing up against our window with it reverse beepers on ! We were right next to the kitchen/cafe. The window was frosted and now we know why !! As we were woken we went for breakfast and walked into a restaurant with 3 business men having an appraisal at the breakfast table - This is not a meeting room but a restaurant and very poor We also notice the chef wearing normal clothes (Polo shirt and trousers) and not chefs whites, why ? in an open kitchen. The buffet was very meagre flies in the juices and flowers which we had to tell the staff, the music was unbearable loud and I am partially deaf, and asked the staff to turn it down. The cooked breakfast arrived, greasy and pretty inedible, we left as there was not staff in the restaurant We had to climb over laundry bags to get to our room, we then checked out and were not even given a bill We were clearly very disappointed and thought about it and thought we would e mail the hotel for a managers details, they duly gave us the details, and we e mailed that person, who has not even responded. hence the review. Hotels cannot be run like this otherwise it will just close - please take with your paying guests.

Great friendly hosts who were only too happy to advise on local area. Clean and tidy room in historic setting although it was a bit small and so was the shower room. Great breakfast and hosts were happy to cater for our gluten free menu. Lovely old town and area to explore.

Love the team handling concierge services - casual yet respectful and genuinely concerned with your welfare. Spacious room with a killer bed and extremely comfortable furnishing. I was experiencing vertigo and had thrown up for a few times prior to check out and the reception allowed me to continue resting until I felt well enough to check out. Really appreciate such a kind gesture. I’ll definitely choose to stay at this hotel again when I’m in Manchester.