Top 10 The Royal Hawaiian Hotels

First evening’s dinner on site at The Loft. Creative, delicious menu. Our waiter Roger is not only a foodie, knowledgeable of every story behind every dish on the menu but he is also extremely attentive. We ate outdoors and although the patio had heaters it was still a bit chilly — but Roger I soared on bringing me an ultra soft blanket! Highly recommend the restaurant especially if you are fortunate enough to have Roger!

The environment is particularly good, the Italian restaurant is very good, the fireplace in the living room gives full marks, the golf course plus sea view and the sunset over the sea, a beautiful picture. First-class service, also gave gifts to children, very intimate

When we arrived at check-in with our family of 6, we were told that we would not be given connecting rooms as promised over the phone. After a very long wait, they put us in 2 rooms not even close to each other. On top of that, it was the garden view, with the pool closed for a private event and preparation for a party. We would have to wait until after 5 pm for one of the rooms to be cleaned. They allowed us to access the double bedroom. When we walked in, it smelled like sewage. I called the front desk and asked to speak to the manager. She was accommodating and moved us to the club level - 2 rooms not next to each other. Yippee. Again, this is annoying when you have packed your bags a certain way, you have small children, and you know you will have to walk up and down the hallways to borrow items during your stay. The club level was a nice way to make up for the mishap. The food at this hotel is outrageously expensive. The club level has a full bar and lots of small bites throughout the day. The club-level hallways get a lot of traffic, and the carpets are always dirty. Food, hairballs, and paper trash were all seen. We had a nice rest that night. Going into day 2, we contacted the front desk to see if they had the connecting rooms as promised. They advised us that we needed to get out of our rooms immediately so that they could be cleaned for the next guests. They would store our luggage all day until our rooms would be ready. I mean, what terrible Customer service. We said that we would not be leaving the rooms we were paying for and that we would not let them store our luggage. The hotel ended up putting us in connecting oceanfront rooms after lunch. We had to leave the beach to come change rooms. Annoying, but a better situation for our family. The hotel is overcrowded. They can't keep up with the demand. Our shower doesn't drain. Stains on the carpet. Stains on our blanket in the closet. The valet costs $70 a day. It is always backed up. Be prepared to wait. 45 minutes wait to get ice delivered to your room. The guests below are smoking on their balcony. This makes it hard to smell the ocean or open your patio doors. The pool area is not clean. Cups, old towels and the pool looks slightly green. The basketball and playground areas were dirty with old cups and food containers. The beach is okay if you don't mind watching surfers. If you like to swim, you have to walk down to the public beach area. The lifeguards will remind you all day long. But, you feel like a rockstar when you don't have to carry all that beach junk down to the beach. They have everything you need! We have stayed at other Ritz hotels and know that this is not typical. We hope that they can make some changes before they lose their reputation.

We were very happy with everything except their hotel rate per night. I don't think it was worth to pay that much money.

Would never stay here again! We had to contact the front desk twice within an hour of check in. Tub jets were disgusting. Sand in tub bottom of tub. Drain in tub clogged. Spot of what appeared to be blood in tub. Large stain on white duvet. Housekeeping came late the night we checked in (after a long day of travel) to change bedding and clean tub with bleach. The next day I asked for tub to be cleaned again as tub jets were still filthy and stain was still in tub. Maintenance came and drain was still not working. We basically had to stand in dirty water while we showered the whole weekend. I spoke to the hotel manager who comped about 1/3 of the cost of our stay for the weekend. We appreciate this, but the complete lack of cleanliness during a global pandemic was alarming. The area was gorgeous. We loved the balcony in our room. There were a lot of stairs to get to or from our room, that could be an issue for some guests.

Overall we enjoyed our stay at this small charming hotel, but we did have a few bumps and a few comments to make. We liked the style of our room that continued the yacht club vibe of the hotel. The blue and white room was cheerful with some built-in shelving, textured walls, and custom light fixtures that gave the space a homey but sophisticated look. We also appreciated ample drawer space and an empty mini refrigerator to put our own items in. We did not use the TV during our stay, but if we had, the best way would have been from the bed as the lounger in the room faces away from the screen. The black and white tiled bathroom was attractive with a large walk-in shower. We did have an issue with the air conditioning not really getting to a comfortable level until the middle of the third night of our stay, despite reasonable and consistent outside temperatures. Also of note two of the six showers taken by us were cool. A highlight of the hotel is the pool which is located in a courtyard surrounded by the hotel. It is nice and long and seems to have more than enough loungers around it. The gym is accessed off a covered corridor next to the pool and has a few cardio machines, windows to the pool, but limited workout equipment. We did not use or see the spa. We had breakfast at the very stylish Mayor’s Table and enjoyed a good meal and service. Overall the staff at the hotel was friendly with the parking valets a real standout. They looked great in their sporty causal outfits and always had the car available within minutes. The location of the hotel is great for easy walks to the beach or the cute Lido Marina Village shopping area where you will find a collection of great upscale restaurants overlooking a marina, plus a few shops. The hotel however is surrounded by roads, one of them very busy, and its own parking lot. There seems to be limited meeting space which we think is a good thing so the chances of a large group overwhelming the hotel are slim. Since this hotel often can charge more than $600 for the cheapest room we expected higher quality basic room features. The bed sheets were thin and average, the toilet paper thin and cheap, and the toilet seat surprisingly not a soft close model. And to be picky, we thought the pool loungers should have been cushioned at this pricing level. Parking is $46 per day, and the resort fee is $35 a day but does include use of bikes and a beach shuttle. Neither of which we used.

Wow where to start: spent only one night here and it was the most peaceful, relaxing, beautiful stay we’ve had. They were able to accommodate both an early check in and late checkout which gave us so much time to enjoy all the amenities at the resort. As soon as you get our your car, it’s beautiful chirping if the birds, and crisp, fresh air. Everything was so easy: the staff at the front desk was amazing! The gentleman at the front during our checkin got reservations for us there at their restaurant “The Harvest”, we dined for both dinner and breakfast. I truly appreciate how accommodating the entire staff was: they all genuinely look like they love working here! Highly recommend coming for a staycation or even for a romantic getaway/vacation from out of town,

Great hotel, especially the swimming pool, the water is still a bit cold in the morning, foreigners like to sit next to the sun and have a drink ... we are right next to the hot spring Koike ... so good 很

It is a yacht club hotel in Newport, not far from Irvine. The price is small, but the check-in experience is very good. The facilities are very new and the staff are warm and friendly, and any questions are answered quickly. The hotel is located on the beach and the pool is beautiful for taking photos and sunbathing. As a result of booking for two nights, each room was given a bottle of dry white. It happened to meet the American Independence Day holiday, and people wore costumes with flag flags to hold various parties. Parking is a doorman to help you park, 37 knives a day. There is a boat dock next to the hotel, you can rent a boat to the sea, 2 hours, 199 knives, the hotel has a free car to send guests back and forth, this experience is good.