305-309 Edward Street, Wagga Wagga, New South Wales, Australia
"We were really happy with the room once we got in there. We'd said we were arriving at 1pm and this was acknowledged, but we arrived to a locked reception area and, upon calling the number provided, the call was diverted twice and terminated (not at my end) after the second diversion. If they had no intention of being there, alternative arrangements could have been made eg. there was a night box so our key could have been placed in it and we could have been sent a code. Unable to drop our things and freshen up before our appointments, nothing was said when we checked in (on my part either, as by this point I just wanted to be in the room more than ever after a long drive and then running around town) and while the (management?) staff were pleasant enough it felt that their hearts really weren't in it so there was hardly a warm welcome. Perhaps they didn't like the fact that I'd booked through an agency, but I did this in order to avoid the (very unusual for motels) credit card surcharge, because generally I'd always rather book directly. Fortunately, all went smoothly with our stay and the room was good (and good value), as I had no confidence in obtaining any assistance from management after this experience. I hope this improves, as we will be regular visitors to Wagga and will require accommodation for most of our visits, and the location and amenities (and price) of this place suited us well so we would like to keep returning. The cleaning staff were lovely and friendly, and do a great job with keeping the rooms clean and well stocked. An extra pair of towels would be useful for the spa room(s). Great location near the hospitals and in walking distance to a number of food places, and relatively quiet (we were around halfway along the property) despite being on a main road you could only hear the occasional truck - sadly it was inconsiderate fellow guests who made far more noise, but you often get that."
"we stayed 4 nights x 2 rooms, quote was $1054 charged $1255 when questioned it was an extra $35 per night for cot and $20 per night for a twin room?? Found a vulgar porn magazine under the bed, told the guy at counter and said about cleaners need to be more careful. Reply was that the magazine was my son's (this was in mine and mums room) and denied the magazine there, we left it next to tv. Simple to say sorry rather than accusing my son for having the magazine!!!! Then we left a highchair there and asked for it to be kept till we pick it up, this was ignored. Then we received an email from booking.com to say the motel advised them we were "no shows". Really disappointed with their actions. Grass at swing area in desperate need of mowing and removal of bindi and cigarette butts so unable to have a child play there."
"Great place to stop over on our trip from NSW coast to Mildura. Customer service was good, and room was excellent for the price. The room had all the ammenities we required and very clean. Location is very central and easy to get to."