Top 10 The West Hotels

I enjoyed my staycation here very much. While some reviewers observe that the hotel is old and dated, in general, that was not at all my experience (except for the drapes in the room which may have been from the last century). Fact is - this IS an old hotel and a Tucson landmark. My room and balcony were comfortable, clean, and pleasant. The soaking tub was delightful. My room overlooked the pool (salt water!) which added to my enjoyment. The bed was comfortable as were the chairs, large ottoman, and small sofa. I liked the computer desk. The grounds abound with native plants. I don’t play golf, but I understand that it is an excellent course. Only one of the two pools was open due to Covid restrictions, but it was thoroughly delightful and there was plenty of shade from umbrellas, decent lounge chairs, and some comfortable outdoor upholstered furniture available as well. I did not use the spa or fitness center, so I can’t comment on that. A few negatives in my book, though. First, the hotel is nowhere near ADA compliant. I understand a major upgrade is in the works so hopefully those issues can be addressed. Second, I think it’s ridiculous to charge for self-parking. Third, the hotel was not following the current CDC guidelines for indoor masking. The few times that I actually had to go into the lobby, I was the only person wearing a mask. When I compare that to a recent stay at another local resort where every single staff person and most of the guests I saw indoors were masked - I think that is inexcusable. Finally, the tv selections are heavily skewed to sports of all kind to the detriment of entertainment. Finally, the bed linens were pretty tired. Overall, I think the Omni Tucson is delightful. I would not hesitate to return or to recommend it to my friends. I look forward to the unveiling of the new and improved resort.

Check in service was friendly, servers were sweet, and room-service was prompt. However, staff is totally lacking in any hospitality training and it is obvious that the hotel (i can't say it's a resort) is using the pandemic as an excuse to employ less staff and therefore, not provide cleaning in guest rooms, as well as, no obvious santitization in common areas. The common areas are unclean; the lounge and breakfast restaurant floors were dirty every morning. We chose a 'resort' expecting at least an effort in these areas. Instead we're paying a resort fee as a handout for nothing in return. We booked a junior suite for our family. Though we asked for mountain views on a top floor, we got no view on a ground floor at the bldg entrance. Our check-in staff said 'but we upgraded you to a suite' till we pointed out that we had booked it and it was not an upgrade. Food is mediocre--at best. Our food order was messed up both times we ordered (hence we did not order any more); red chile fundido container came to us upside down in a bag; our tortilla soup came to us without queso, tortilla *****s or black beans and tasted like it was out of a can; flourless chocolate torte came on a plate pasted in coffee icing; and breakfast parfait was a spoon of yogurt with sweetened granola and honey and doused in over-sweet fruit jam that did not seem fresh.

We have offered this feedback to corporate and property general management via email with no reply. Sadly, due to the issues that we experienced we probably won't be visiting again. Its a beautiful property but the staff and issues we experienced don't allow us to highly recommend. (+)At check-in my wife had a helpful and excellent experience with Jaime Ortiz. He took the time to help her get our family and our luggage to the room since I had not arrived yet. He is to be commended for his genuine attention and how truly eager he was to help. (-)My wife enjoyed cocktails from the Azul lounge and unfortunately received very aloof service from the female bartender with dark hair and glasses. I also experienced this same level of dissatisfactory service from this particular bartender on a separate occasion on Saturday. (-) Saturday morning our room was covered by black ants. My wife called the front desk and asked that housekeeping or maintenance please come to the room to address the issue. The issue was not taken care of until a few hours later while we were at the pool. (+) Saturday, we spent our breakfast at Azul and Tommy was our server. He was warm, friendly, and very helpful. He made recommendations for entrée selections and interacted with our children in a genuine way. (+) We spent Saturday late morning and early afternoon at the pool and Andrea helped us with our alcohol and food order. She was very sweet and checked on us as she saw us around at the different pools. (+) We booked our 2 children into the Kids Club from 5:50pm-7:50pm on Saturday. Hannah was efficient in the reservation and check in process. Our children detailed that they had fun. (+) We wanted to enjoy some tapas from Contigo while our kids were in the Kids Club but didn’t know how to get there. We went to the front desk and Andrianna actually came around the desk and walked us to the door to ensure we had correct directions. She was the 2nd employee, from Jaime (mentioned earlier) that went above and beyond to help my family. (+) At Contigo our experience was perfection, which we hadn’t experienced at La Paloma up to the point unfortunately. My wife made sure to ask for the manager, Jorge, and share that Erin O and our server Danny V were such great staff members throughout our meal! (-) We returned to our room to see that the ants were still prevalent now having gotten into all of my children’s snacks and a dozen cookies we had delivered to the hotel for our children as a Saturday night surprise. Ants were in my son’s shoes and our carryon bags. It was a mess and my wife had to spend some time on her staycation cleaning our room and hotel furniture, and throwing out so much food! (-) We went to breakfast again at Azul on Sunday morning and Michelle was our server. She forgot to fulfill some of our small requests and our drinks were not refilled in our meal. When she came to bring our bill she open mouthed coughed onto my son and his pancakes. This is appalling! She made n

A very super clean place! I'm a very hard customer to please! I work very hard for my money and I want my money to work hard for me! Covid has terrified me around people and because of a water leak I have been missed placed. Having said that, residence inn at William center was fabulous! They welcome you even the guests are welcoming. They listened to your specific situation And just anything and everything they can do to make your stay and life a little better! And I'm not talking about just one employee from the groundskeeper, maintenance, housekeeping, front desk, manager everyone was accommodating polite clean welcoming I can't say enough good things about them! And it feels like we're getting a little back to normal, and I am very grateful about that! It more than a hotel…it’s like coming home!

Really nice spot with very friendly staff, I love the swimming pools; not too crowded in the middle of the summer, and a great summer rate! Room was very spacious too. One of the pools was a nice, smaller pool down a path, and one was larger, adjacent to the mail area. There is also a lap pool which I did not go. I did not try the restaurant although it looked great. There was a nice little porch in front of the room too. I recommend this place.

The hotel is OK, Facilities: General, air conditioning is too noisy, spring bed is not good to sleep, pillows are not good, bathroom can also Breakfast is good, American breakfast, a lot of varieties, OK.