TOP 10 Triangle Hotels

I was a little nervous about staying here because of some of the poor reviews but we had no complaints. The room was spacious and clean and the beds were not too hard or too soft. My husband particularly loved the excellent top to bottom blackout curtains. Breakfast quality was similar to that of other hotels. Staff was accommodating. The decor overall was nice, not dazzling. The location was not in walking distance to anything but was an easy drive to restaurants in Cary. I would recommend this hotel to others.

The room was great, kept clean and nice conveniences. Perfect for a family of 4, 2 queen beds, a divider curtain for a small LR area with a kitchenette and a table that can double as workspace or dining. There were 2 issues I had, in unoccupied rooms alarms were going off at all hours (4:35, 5:30 & 6:30am) - when guests check-out Housekeeping should be checking and turning off alarms. The other issue was at the Front Desk. When we arrived, we stood at the Front Desk for about 5 minutes, I ended up doing self-check-in on the app and as I completed that the Agent arrived. Possibly in the bathroom, but if you are the only one working, put a sign “Be right back”. We went down to the lobby a few times and never saw anyone at the front desk, including at checkout, it actually made me question how safe the place is. Also, the breakfast was just ok, not typical Hilton standards and staff putting it out were not welcoming. Perhaps that’s why it was a decent rate, sometimes you get what you pay for.

I found the front desk staff to be cheerful and helpful. The rooms are comfortable but no frills. They are a pet friendly hotel, which I think is great, but wasn't traveling with my dog. You might request to be assigned a room away from the animal population if you would prefer. The breakfast is extensive but only adequate in flavor; still it does come with the price of the room. I liked mostly that it was located in the area of Durham I wanted to be in when there wasn't a lot of other hotels right around.

Look at the evaluation is not good, psychological expectations are not high. Check-in was good, although the facilities were outdated, the room was cleaned (checked carefully). However, it does not affect travel for a one-night connecting flight. There is a kitchenette where you can borrow cooking utensils at the front desk. There is a free shuttle bus to the airport. The driver is very nice and expects a tip if you provide good service. So it is better to have some cash change in your pocket. Breakfast is just some snacks and coffee tea, the snacks are too sweet.

The Manager and maid service found the clothes I left in the hotels room. The Manager mailed my clothes back to me. I was so happy because one of the items was a brand new dress I never wore. This is great customer service.

Staff were amazing! Jordan the night representative was amazing and very accommodating based on what he was able to provide. He was able to help with a room selection that was better accessible for my 88 year old grandfather. We did have a mishap with our room where the lightbulb in bathroom was out. Due to late hour (we arrived after 9pm) the tech was gone for the night, so Jordan updated our room, however and I did mention this to him, the new room smelled like mildew and the carpet looked like a crime scene. There was literally stains everywhere and hair on the bathroom floor. The sheets had weird brown stains on them and apparently my grandfather’s room sheets also had a huge yellow stain on them that had to be switched out. We were in town from New York for a funeral for a family member so we did not have the time to change the room again since we were leaving the following day, but staying in that room felt very disgusting and NOT what was expected based off of the previous reviews. Also the phones in all rooms did not work and our clock in our room did not work. I specified all of these details to the manager the next morning before we left for the funeral including asking to have the room cleaned, which she apologized for and stated they would take care of it. Came back and nothing was cleaned or replaced (no new toilet paper, garbage still full and no replacement towels. Had to go back downstairs that evening when we got back) We had other family members staying in the Sonesta Morrisville location that we had to visit and that location was a complete 180 versus this poorly updated location. Sonesta keep hiring similar professional front desk staff like Jordan, but your house keeping staff and the location’s rooms needs a complete overhaul redo ASAP! Truly feel nasty after having to stay in that room and do not ever plan on staying in this hotel again.

I selected this property when I recently needed a place to ”quarantine” for two weeks after arriving in NC from abroad. I was looking for affordable, clean accommodation with some basic cooking facilities and good internet speed, and that is exactly what the property provided. Sure, it's not the Hilton or the Washington Duke, but it doesn't claim to be. The main thing is they are trying. It is an older property and the rooms could probably benefit from some freshening up and modernisation, but I believe that this kind of work is ongoing. The first room I was given did smell very strongly of smoke from the previous guest, but Cynthia on the front desk was very helpful about moving me to a different room. I did notice that the second room had a brand new refrigerator in it and the A/C system was more modern. Over the duration of my stay I saw maintenance men bringing new appliances and such into other rooms, so it's obvious that improvements are in process. Due to COVID, the grab-and-go breakfast is currently suspended, and housekeeping only do a cleaning every two weeks, but clean towels and linens are available from reception on request. It's definitely worth paying for the upgraded fast WiFi if you need to do anything other than light emailing. One thing I would suggest to the hotel would be sheer curtains in the windows in addition to the blackout curtains. If you open the blackout curtains, everyone passing the window can see into the room, which makes you feel a bit like a goldfish in a tank! But you don't want to sit in the dark all the time, so sheers would really make spending time in the room during the day more pleasant. All in all, this was a perfect premises for what I needed. Would I recommend it for a romantic break? No. But if you aren't looking for luxury accommodation and just need an affordable, comfortable place to stay, that's exactly what it is.