Top 10 Twilight Zone Hotels

Lack of clarity on the additional resort fee charged made for a disappointing checkout. Although I booked in the Accor App and it showed a total price with some comments in taxes, nowhere did it mention on an additional resort fee of $45 per day. I even spent 7 mins with the checkout agent to see where it was mentioned in my app booking but she could not find it. Disappointed with the lack of visibility on additional charges

The location is convenient, close to BART and in the center of town; the room is large and you can cook your own meals; there is free breakfast every day; but there is no service. Maybe in the United States, extra tips are required for services.

I was extremely disappointed with my recent stay. I spoke w/ the front desk manager & with many other staff during my stay at this location. This turned what was supposed to be an exciting, exploratory visit to Oakland for house hunting, into a bit of a drag and disappointment. I have outlined some of my feedback below as I think this should be addressed on a larger level so that others do not have the same experience as us. First, I am FUMING irritated by how I was treated by the valet at this hotel. It happened twice in the same evening, with the same person. He was rude, talked down to me about how to speak to the valet staff about how I need my car to be parked, and had extreme attitude, after making me move my own car several times because he was overwhelmed. This is unacceptable. I have driven cars in hundreds of hotels both in and out of the U.S. and I am not about to be talked down to by a valet attendant. The hotel itself. This hotel needs help. The bathroom is dirty and broken down. We had a tile loose above our bed that made us nervous to sleep and the floors were pretty gross in the bathroom. It was an extremely warm weekend in Oakland and our room was so warm and the AC was not working properly. We had to call and have a fan brought to our room because we couldn’t sleep. Also we had a lot of issues with the television not working on the internet. So had major limitations on working Netflix etc. The hotel service. We needed plates and silverware for take out one night. We had been out house hunting until later in the evening and we called for plates/silverware. I took nearly an hour to get these items to our room and we had to call more than once. We also requested our room to be serviced on Saturday (we called earlier in the morning to double check they would be coming). We had a stain on our sheets we wanted changed. We arrived back at the hotel later around 9pm after another day of house hunting to find our room completely untouched and unchanged. It was so frustrating because we were exhausted. This time I decided to speak to the manager on duty (who was friendly and understanding) but again had to call more than once because of the delays. Our room did not end up fully changed until 11pm. We stayed in Oakland because we are relocating back to the Bay Area and wanted to check out the East Bay and in particular Oakland, Rockridge and the Oakland hills. This is nowhere near the welcome we expected and was a major turn off to Oakland. Ya’ll need to get it together.

I stay at the property every time I visit my family and friends in the bay area. I always can count on a clean quiet room and good service. I typically check in at night and there is always a nice staff member regardless the day that I check in. The food is good as well as I have tried several items.

Stayed the night due to flight delay. Great shuttle service every 15 minutes, decent breakfast buffet and a la carte. Comfy bed as well for the family.

Overall is good

Las habitaciones impecables y muy cómodas. Recientemente remodelado. El servicio y atención en el lobby muy bueno . El desayuno nos gustó muchísimo, cada día tiene algo nuevo y hay variedad de opciones. A una cuadra de la estación del Bart (que también te lleva a San Francisco o a Berkeley en 30 mins. Aproximadamente) Servicio de Valet parking y muy accesible para ir a San Francisco en automóvil. Solo considerar el costo del puente Bay Bridge. $3.50 No hay muchos restaurantes cerca pero si un mercadito a una cuadra.

The staff are the best - Trish, Lauren, Ree-Ann, Joey, Adham, Will, Anatero, Tupo, Jose, Laurence, Cole, Nikki, Trung, Martin, Theodore and the rest of the team made my long-term stay exceptionally comfortable. I felt quite at home and could have easily stayed longer had my travel plans not taken me across the globe. The breakfast buffet was more than adequate and the restaurant serves very delicious food. The pool and gym adds to the convenience and ambience.

Booked in a two-bedroom apartment suite, there are two rooms, each with a double bed and bathroom, a kitchen and living room in the middle, a microwave oven with a microwave oven, and a cup, plate and dishware. Very suitable for family living. There is a big bird on the tree outside the small balcony. There are many yachts in the small bay. Walking along the front road to the right, there is a German restaurant, German sausage and beer taste really good. The hotel's free breakfast is OK. Three kinds of sausages are eaten a day. One day there are bacon patties sausages, milk cereals, homemade waffles, and several kinds of bread jams. Originally, I wanted to live in San Francisco, but I said that the roads in the city are relatively ups and downs, the one-way line is complicated, and the parking cost is high. So I live in Auckland. It is convenient to drive the Auckland Bridge to San Francisco for two consecutive days. I found a Guilin rice noodle shop nearby in the evening, and it tastes so good! ! !