Top 10 Union Square Hotels

excellent service good location nice view My top one choice to stay in Palo Alto

Das Nobu Hotel kann als Business Hotel wärmstens empfohlen werden. Für Familien ist es jedoch eher nicht geeignet. Wir hatten uns für 10 Tage einquartiert und in Summe drei Zimmer belegt. Die Zimmer sind schön, modern und aufgeräumt. Den Mehrpreis für Ryokan Zimmer kann man sich aber sparen. Die Wanne ist bestenfalls für ein Fussbad geeignet. Mit Staubwischen hinter den Möbeln hat man es auch nicht so. Mir fiel eine Socke hinter den Nachttisch und als ich sie aufgehoben habe war sie voller Staub. Etwas Schade, wenn doch sonst alles so schön sauber gehalten wird. Die Betten waren fantastisch und man konnte sehr gut einschlafen. Allerdings hört man sehr den Strassenlärm, wenn die Zimmer zur Strasse gerichtet sind. Wer also leicht aus dem Schlaf aufschreckt ist gut beraten Zimmer nach hinten raus zu nehmen. Wir hatten unsere Zimmer mit Frühstück gebucht und konnten jeden Morgen herrlich schlemmen. Das Frühstücksmenü ist war klein, aber der Avocado-Toast und der French-Toast wurden sehr schnell zu unseren absoluten Favoriten. Auch die anderen Frühstücksgerichte sind zu empfehlen. Der Valetservice ist sehr zu empfehlen, wenn man mit einem Auto zum Hotel kommt, Parklätze sind wie überall in Palo Alto rar. Überhaupt, war der Service immer überaus freundlich und zuvorkommend. Einzig unser Abreisetag wurde etwas stressig, da man uns keinen späteren Check-out als 13.00 Uhr für ein Zimmer gönnen wollte. Zwei Zimmer hatten wir bereits um 10.00 Uhr geräumt. Unser Flug ging aber erst um 20.00 Uhr. Also was macht man mit acht Koffern und dem Nachmittag, wenn man nicht mehr im Hotel bleiben kann? Da hätte ich mehr Rücksicht vom Hotelmanagement erwartet. Nobu Hotel can be highly recommended as a business hotel. However, it is not suitable for families. We stayed for ten days and occupied a total of three rooms. The rooms are nice, modern and tidy. However, you can save yourself the extra price for a Ryokan room. The bathtub is, at best, suitable for a footbath. Dusting behind the furniture is not a big deal either. I dropped a sock behind the bedside table, and when I picked it up, it was full of dust. It's a shame when everything else is kept so clean. The beds were fantastic, and it was very easy to fall asleep. However, you can hear much street noise when the rooms face the street. If you are easily startled out of your sleep, you would be well advised to take a room facing the back. We booked our rooms with breakfast and had a lovely feast every morning. The breakfast menu was small, but the avocado toast and French toast quickly became our favourites. The other breakfast dishes are also recommended. The valet service is highly recommended if you come to the hotel with a car; parking spaces are scarce everywhere in Palo Alto. The service was always amiable and courteous. Our departure day was a bit stressful, as we could not check out later than 1 pm for a room. We had already vacated two rooms at 10.00 am. However, our flight did not leave until 8.00 p

Very good service. As soon as I entered the hotel, I asked whether the front desk could speak Chinese. As a result, Ms. Li came over and explained to us enthusiastically. The car rental also provided a great help. A little Chinese, very enthusiastic, the hotel is in Silicon Valley, everything else is good, no car would be inconvenient

My favorite hotel I’ve ever stayed at. Gorgeous, clean, and a wonderful location. The restaurant was wonderful, and so was our server (Kayla I think?). Just a beautiful, enjoyable stay. My only wish is that it was more natural light in the room, but it’s the name of the game in city hotels. I am now a forever 1 Hotel convert. Also immediately bought a 70oz Santal candle in an effort to recreate the scent of the lobby in my home! I felt like I was in a spa the entire length of my stay. Run, don’t walk, to this hotel!

What a great experience! We had a fantastic, one night stay, at El Prado. Sara, told us, that she was putting us, in a beautiful, spacious, room. She was not kidding. We stayed in room 404, very quiet, super comfortable bed, and very spacious. Her coworker, at the front desk, told us our dinner reservation, at nearby, St. Michael, was a great choice, a wonderful restaurant. He was right. The El Prado, is a beautiful, quiet, centrally located hotel, with great staff, at the front desk! Thank you Sara, for the beautiful room!

THE GOOD: The hotel was recently renovated, rooms are nicely renovated with beautiful bathrooms. A nice size fitness center and a small but nice pool area. THE BAD: Wifi was absolutely horrible, there was ZERO wi-fi service in the lobby, restaurant or pool area. The Wi-fit would connect for 2 - 3 seconds then drop. When I asked the attended at the café if I could use the Westin Meeting wi-fi I was told no, they don’t have the password. In my room every so often the wi-fi would drop and it would take 20 – 30 minutes to reconnect!!! Furthermore, the power outlet at the desk was dead, there was also no power near the bed to plug in your laptop! Sadly, the food and beverage offerings at this hotel are on par with a Holiday Inn Express. There is no full-service restaurant, just a grab and go café which serves mediocre food. There is a limited breakfast buffet in the morning with poor quality food. On both mornings of my stay the scrambled eggs were a rubbery mess, the breakfast potatoes lacked flavor. The only item that seemed decent to eat were the fresh berries and bread. The quality of the food from room service/grab and go was also upsetting. If you want a full-service dinning experience, you are told to walk over to the Sheraton…. really? BTW: I was told the hotel kitchen is also located at the Sheraton, food is not cooked onsite at the Westin. Hospitality at the hotel is hit and miss. The front desk seems pleasant, but staff were very hesitant to go the extra mile to please… they lacked the hospitality soft skills I have experienced at other hotels of the same caliber. Café staff is very unhelpful, not very friendly, I receive a far better guest experience at my local In-N-Out Burger. In the end if you are expecting an upscale hotel experience in the Palo Alto / Stanford area the Westin disappoints. For the price I would expect a memorable experience, one where you would hate to leave and could not wait to return. During my stay I was looking forward to leaving, I really felt like it was a waste of $$$ and time staying here. When I left, I felt like I had just stayed at a Holiday Inn express with upscale rooms. Hotel should be rebranded... it's not an upscale full service hotel that is about hospitality with a mindset of wellness.

5 A RITZ CARLTON OF THE BEST ! Room , big , silent Good bed big and comfortable I was given late check out . I am a member of BonVoy ( is chain belongs) Beautiful the flavor inside I ask additional water and bring you to touch , the same with any amenities , I asked a refrigerator to / store medicine and brought it to touch Located close to everything ( China Town and shopping centre ) Welcome you when you pass the front desk , Always !!! ( Good day ) They are very careful to please you Conserjeria excellent tips Sorry that the city SFCO , this fall ( homeless mike , and not so safe at night )

Four Seasons at Embarcadero was simply not worthy of a five-stars hotel. I’ve even completed a survey at the end of our stay which not the general manager reached out instead the administrative assistant. After my message revealing it was a generic response from her, she ghosted right after. Do you think that warranted five-stars for ghosting a guest that just stayed at your property? No. Obviously they simply do not care, which was an utter shame. In addition to that, the check-in process was a complete mess (checking in twice on the same day), room wasn’t ready close to 5pm (despite being asked by their team a couple of days when we will be arriving) and customer service simply was not that of five-stars. Sure, the suite was lovely and so were the corner views but despite how well done those points were - without customer service and being organized and on top of your game, it didn’t warrant five stars at all for a Four Seasons property. For such a pretty penny, this felt like highway robbery.

Great stay at the FS as always. I must say that I was a little worried with all the recent press about SF and Market St in particular. I had not been to the city in years but I can report that the demise of SF has been greatly exaggerated. The FS as usual is a respite from the outside world. The beds are super comfy, the service is great, wonderful bar. The breakfast at MKT is pretty good, some items (corned beef hash) miss, but others (Migas) hit. Great value.