Top 10 University Square Hotels

Front entrance welcomes you with a small Zen feel. The lobby is connected with the restaurant in an open floor space. Stayed in Standard King Room, was very spacious with small arm chair, desk, TV. The bathrooms are very modern with touch enabled mirrors. Absolutely enjoyed our stay there. Would definitely book again

The room is large, the bed is not small, no problem for two adults and one child. The hotel is a bit away from the city center, but for those of us who like to measure the city with footsteps, we not only walked to Chinatown, but also to the Wei Ma market (a taxi cost about 10 Australian dollars, called Didi 8 Australian dollars). The reason for the flight to the hotel is very early, and it is not possible to check in early. This is not as flexible as domestic hotels, which is very common in Australia.

The staff were not following COVID protocols. None wore masks. Day manager actually spoke to us with mask on chin and AROUND the safety barrier. One pen used for everything by everyone. Night manager & staff as well as other guests were all maskless. We were not asked to show proof of our vaccination status. Inspired ZERO confidence that they were actually sanitising anything. My partner also felt unsafe as there were a lot of people loitering around the building. The room was clean and tidy. Located excellently for the event we were attending. Hot water worked, loved the choice of flooring. That was all. The room offered only one single bar of soap. No shower gel, shampoo or any extra toiletries as is expected from even the most basic accomodation you can stay in anywhere else. I have stayed in youth hostels in the outback and even they offered more than a tiny bar of soap. There was no indications of any extra services offered or being available. There were no extra pillows or blankets available in the room. One very flat pillow per person and a thin doona only. The pillows were so low that I could not sleep on it and when I asked for another pillow from the night manager I was met with rudeness. He finally gave me an old, dirty pillow with no pillow case (see photos). When I asked for a pillow case he acted like I was being ridiculous. We slept badly as the bed was very hard. Actually went home and slept as we were so tired from the uncomfortable bed. Upon checkout we got stuck in the lift as the door to the G floor would not open. We finally called for help using the phone but even though the front desk manager answered and said he would be with us immediately he was not. We finally left by going back to our floor and using the fire escape to exit via the basement parking. He then told us he couldn’t hear what we were saying on the phone so basically ignored us, and then gave some rubbish excuse about the one elevator being an old one that was not for guests. Basically if we had not exited the way we did we would have been stuck in the elevator for hours being ignored. There was no signage indicating anywhere that one of the two lifts was not for guests, and if the lift was not for guests you would think it would be clearly marked so.

We are so glad that they let us check-in at earliest around 12pm since there is available room. Just arrived from our flight and the reception is super helpful and understanding. We did early check-out 8ish and reception stored our luggages safely and securely with bagtags while we are exploring the city all day. It was worry free in terms of luggages. The hotel is near to Queen Victoria Market and I am so happy to grab some breakfast and also, you can buy cost efficient Australian souvenirs. Also, near to Tram and Train stations. The room is clean especially the toilet.

The hotel is located at a prime location u can actually easily access to everywhere in CBD. Victoria market is located next to it.