675 Lionshead Place, Vail, Colorado, United States
"Just returned from my first visit to the Arrabelle. All I can say is "stunning". The rooms are so well appointed and the staff so ready to serve, it's just a wonderful experience. The entire surrounding "Vail Square" at the base of the gondola just completes the experience. Anything you need, you will get including transportation to surrounding restaurants and the ski valets will ensure your equipment is on the hill and ready to go each morning. Fun bar at night as well with live music some nights. Breakfast was nothing special but very consistent. I haven't been to Vail in many years and my stay here reminded me how much I used to love this area. I'd come stay at the Arrabelle again without hesitation."
"I've lived in Denver for 55 years, skied Vail countless times, watched VA develop Beaver Creek, including Bachelor Gulch....and played every golf course in the Vail Valley.....except Red Sky....in Wolcott. So...Vail is not a big deal for us ,but if you are a first time visitor or lived out of state or out of the country you wouldn't necessarily know anything about the place. This Sept. I called Red Sky to see if we could play the Greg Norman and Tom Fazio Courses. The answer was yes, but were required to stay in one of their 'approved' hotels. There were 5 or 6 on the list and over the years I've stayed in all of them, even during ski season. They booked us into the Arrabelle on Sept.15-16 at $358++/n for a lock-off king, 'shoulder season' rate (which was OK ) but what we got was pathetic. The hotel was literally dead and the desk clerk treated us as if we were lepers. No bell captain, no fire in the lobby fireplaces, no welcoming background music, only one snack bar type restaurant open, basically nothing. The desk clerk failed to tell us the room had a Keurig coffee maker, but didn't supply K Cups. There were no drinking glasses, not even a Styrofoam cup, if we had brought our own K Cups. The TV didn't work and I had to have engineering to the room twice and my business career was spent in cable television mergers & acquisitions, so I know what a television system is supposed to look like. I sent Zachary Meyers gen.mgr. a lengthy email, thinking he would appreciate my comments but instead received a patronizing and condescending note expressing his disappointment at my failure to experience "a world class mountain hospitality experience." Folks, NEVER STAY AT THE ARRABELLE. I wouldn't be a property owner there if you gave me the place. The golf courses were great!"
"Went there on a crowded Super Bowl weekend. Prior to arrival, I had a lot of help from the hotel in arranging the car service from the airport to purchasing the ski lifts in advance. We got there late night around 11pm and everything is closed. I expected more night life activities but nothing. The skiing and the people are great. This hotel is okay - not spectacular except the fact that it’s location is right at the heart of it all. Its great to have an Sbux right around the corner and the ski rentals adjacent to it as well. Stores are a bit limited. I enjoyed the jacuzzi on the rooftop but one of the Two jacuzzis was out of order so a bit crowded in the one. We had a second floor room with a balcony but it was limited in the view and extremely dark. I recommend getting one at the top floor to have more sunlight."