Top 10 Valley Fair Hotels

I checked in this afternoon and was greeted by Shana and Marlenea who are the two friendliest, happy and helpful people I’ve ever met at a hotel. I tried to pick up a rental car at the Hertz counter at the train station and had 4 employees there try to avoid eye contact with me so they wouldn’t have to help me. Then they told me they had my reservation but no cars were available. I wasn’t in the best mood when I checked into the hotel but these amazing ladies changed my day. I’ll continue to stay here when I’m in town because of them!

The room is quite new, the front desk is friendly enough, and the facilities are very useful. However, it is too close to the highway. The breakfast is quite filling.

I’ve stayed at this place multiple times and have never been disappointed. Their service is top notch and continues to be at a top level post covid. As an example, I saw the bartender Erica mopping the floors at 12.30 in the morning to ensure the place was ready for the morning. Just one example of the service level I’ve come to expect at this place.

This is a solid choice if you need to be in this part of greater Philadelphia. We were there for a sport climbing competition in next door Bridgeport (3 mi away), and this fit the bill. It's been renovated, and the lobby and bar are stunning. The bar service was very good. We also had dinner there the second night and all enjoyed our meals. Our room was clean, comfortable, and generally working order. I applaud the property for using large pump bottles of shampoo, conditioner, and liquid soap instead of single use plastic bottles, which are so awful environmentally. However, it looks like they hot glued the bottles to the shower wall, and housekeeping must have knocked one off, because one was just standing in the shower. This was not a problem for use, though! I also applaud that daily housekeeping is optional. We would have not called for it, except my son had sweats the first night, so we wanted fresh sheets for him. I messaged the hotel through the Hilton Honors app and the manager responded immediately, which was impressive. The only glitch was that when I requested housekeeping, I specifically asked for the conditioner in the shower to be refilled as well (it was empty) and they neglected to do that. But housekeeping did come. We were pleased to find our room had a small refrigerator, which was great for storing snacks for the competition, and boxed leftovers from dinner. Front desk staff was super nice and efficient when we checked in. Ample parking. Lots of restaurants close by. Not a great area for walking - we did walk to a restaurant for dinner the first night, but lots of busy streets, malls, not great sidewalks, etc. The area is not designed with pedestrians in mind, but that's not the hotel's fault.

I stayed at Hotel Warner with my teenage son. We were in town for the 2023 Penn Fusion Soccer tournament. Hotel Warner is nestled in the heart of adorable downtown West Chester. The grand staircase in the lobby and black-and-white oversized mural immediately remind you, you’re indeed staying in a theater turned boutique hotel - and if that’s not enough, warm butter lingers in the air thanks to the FREE popcorn in the lobby. The individual packed bags of the salty treat are a must-munch on a cold afternoon, at least my son thought so, after playing soccer in 27 degree weather. The staff is friendly and knowledgeable. The restaurant discount program is a bonus but the real perk is having staff at the front desk who were able to recommend a nice meal, that was only a block and change away. Also, my son has Celiac Disease and the 2 restaurants we visited, Barnaby’s and Sedona both offered SAFE GLUTEN FREE FOOD. Again, the location is everything. Once we parked in the garage across the street (yes Hotel Warner validated parking there) we didn’t need to drive anywhere. Food, culture, even a Rite-Aid is all within reach - not to mention the soccer fields were under 15 minutes away - one was just a 4 minute drive - score. And because it was a tournament weekend, my son took advantage of the hotel’s small gym and pool to workout and recover. The room was spotless and featured pillows that felt like clouds. The breakfast buffet, included with the stay - served hot coffee and even had almond milk on hand! Eggs, sausage, fruit, pastries, yogurt, cereal was the perfect start to my son’s game day (he loved the chocolate milk!) The hotel bar plays black and white movies and serves up tasty cocktails soccer moms will love. Snacks, water/soda and beer is available for purchase in the lobby too. Twizzlers anyone? This was hands down my favorite soccer trip thanks to Hotel Warner and we’ll be back. Also it’s a stone’s throw from Philly! So I highly recommend it to anyone in the city of brotherly love who needs a taste of the quaint and cozy ‘burbs.

Pros: the location is great, many options around, seemed like a safe area near a lot of corporate parks. The staff was friendly and easily reachable. The TV was phenomenal and featured a swivel making it easy to connect HDMI for things like Firesticks. Room service has a fair menu, the food was good, veggies fresh and was delivered super quickly. Cons: The room itself did not meet my expectations for the Hilton family. The building was old, carpets were old, and while the main conference areas were impressive and well cared for and they had some gorgeous patio areas, the room I had seemed neglected. The pillows were hard feather style and seemed well used. The hairdryer was so old the print was wearing off. I booked a two night stay and the teeny shampoo bottle was only enough for one. The sheets and linens were clean and fresh but the comforter underneath had a stain on it. The mattress were stiff and springy and the furniture in the room was old with the finish wearing away. In the double queen room, the bathroom was so small that the door practically touched the toilet, and there was no steam vent. This is also one of those places where the A/C unit is built into a corner of the room and extremely loud. When it blows, it’s directly at the bed and in your face. The walls were thin, doors were loud and I could hear people talking in the halls. Lastly, normally all the Hiltons offer some kind of breakfast Buffett there was nothing, I could barely get coffee, and it was terrible coffee, they didn’t even offer flavored creamer. Also, a microwave would have been helpful. And my key stopped working in the middle of the second evening causing me to roam up and down the halls in my pajamas and no shoes.