Top 10 Van Dykes Hotels

The room was fine. Clean. They weren’t able to grant most of the requests that we put in for. We were also overcharged for our stay and the front desk lady couldn’t explain why. They I was also asked to put down $60 more for incidentals on top of the overcharge. No too fond of that. I ordered room service and half of my order was missing and I had to call again two additional times. I would recommend dining downstairs. It’s a lot cheaper and better experience.

Despite my experiences, during my stay, I still rated it a 4 because the manager on duty and the front desk staff were helpful and very friendly. Always a smile! Good - Room was clean. TV was a decent size and worked. I got my high floor request. Breakfast was fabulous on Friday morning. I did did not ever have to wait long for the elevator. Maintenance came very quickly when requested. Always provided towels when asked. Customer service from manager on duty ( I apologize that I do not remember her name) and front desk staff was excellent. Bad - None of the pepper shakers in the eating area worked; the Saturday and Sunday breakfast was not good at all - I do not eat pork and despite having the option of Turkey bacon on Friday, they said they do not serve that on Saturday and Sunday. That was a shocker for me that they did not support those with dietary requirements. I included breakfast in my stay so it would have been good to have other options than just scrambled eggs and carbs. Ugly - The water was shut off with no warning or communication for at least two hours which caused us to miss an appointment. Water did not drain in the bathtub so maintenance had to come and fix it and the water came out brown and dirty of course when it came back on. I completely understood that a water leak is out of your control but maybe consider putting a robocall system to rooms or at least send a message through Hilton Honors app. How would you communicate to visitors if there was an emergency? That’s the part that worried me. The room next door was having a party until early hours of the morning with loud music and banging. I am not a complainer or cause any problems and I didn’t want to be a Debbie Downer Downer so I blocked it out and put the tv on. I was tired so I eventually fell asleep. Much of the bad and ugly will most likely not affect everyone on the average stay.

The room was super large and the facilities were very good. Two rooms were set up and the staff were very satisfied. The hotel was originally scheduled to have no room. This is recommended by Ctrip, very good.

We stayed here last month while visiting family in the area. Normally we’d stay with them, but with Covid 19 we felt more comfortable staying in a large hotel chain which I’d been hearing had enhanced cleaning and sanitizing. When we pulled up, we noticed a sign on the exterior door to the lobby that stated something to the effect of “masks required in all common areas of the hotel. Any violations could result in eviction”. Good. This is what we were looking for. It went downhill from there. After checking in, we went up to our room. Elevator door opens and there stands a group of people, none of them wearing masks. Our room appeared clean enough. There was a bit of an odor which I attributed to the cleaning/sanitizing. When I went back out to the car there was another person standing in the lobby on the phone with no mask on and the guy at the desk wasn’t doing anything about it. So much for enforcement of the rules. The next day I showered and noticed very little shampoo in the provided shampoo tube. I think that the cleaning crew didn’t replace all of the toiletries from the last guest. Gross. I asked the front desk about it and they assured me more cleaning was going on but could not give me specifics. We also found trash (photos attached) from a previous guest in two spots in the room so the thorough cleaning is bunk. The cleaning crew were also standing around the hallways talking to each other (with guests walking by!) without masks on. Loud guests in the hallways until late at night as well. Overall just a terrible experience. Would not recommend or stay here again and I’ve had numerous great experiences with the Springhill Suites chain and Marriott properties in general.

The building it self is in great shape. The rooms are beautiful and well adorned. Thats where the positive stay ends. The staff is the opposite of friendly and welcoming. When checking in the front desk clerk (shawn?) was very short and rude to my co worker telling him he booked my room wrong and caused him unneeded work. The next day the same man started talking back to a lady that was staying in the hotel. She asked for a trash bag and than another because they are not servicing the rooms because of covid. All my other experience with the staff have been uninviting. Seem to be troubling them to look up from there phones. On my check in day I asked the front desk to address a concern in my room. My smoke detectors (2) have been ripped of the ceiling and covered in a trash bag. 4 days later and 2 times a day I have notified the front desk and been told someone is on there way to fix and no one has done so. My room smells both of cigarettes and ****. Nothing has been done. My last night of my stay the the smoked Alarm went off at 11pm probably because of the hase that fills the hallway from all the **** smoke billowing fromm the smoke free rooms.

Nice and Clean Hotel. Good for Business

The hotel is incredibly clean all over, but I have to give a shout out to two employees that impacted my stay. I witnessed Kim de-escalate a situation with a guest in such a professional manner that it should be applauded. After operating our company business out of their meeting room, I encountered a man willing to work the night shift. His name is Raymone, he had kind eyes and a level of hospitality that should be recognized. The rooms are of good size, the beds are comfortable, and the overall experience at this hotel should be acknowledged. Thank you guys. Keep up the good work.