Top 10 Viko Hotels

I stayed for 2 nights. It was smooth Check-in time. They gave me late check-out at 2 PM. The bathrobe and dental kit by request. This is 4**** hotel, I believe, the bathrobe is supposed to be in a room. When I was talking to HSK (Housekeeping) regarding the bathrobe and shampoo/conditioner, because in a room 3 in one, she was in a hurry to leave, she did pay attention. But later was provided. The next day at night I was bite by bedbugs. I asked FO to change my blanket, but the receptionist Victoriya told me, there was no HSK, but I would bring for you - doing me as a favor. I asked her remove the previous blanket, I could not use it again. To my words she replied, she couldn't do it. I asked Why? And where I should put that blanket - She said, she did not know and left. She did not offer me to move to another room or change the bedsheet. She just almost running from me. I was shocked what kind of the service she provided to me, as to a guest. The next day I informed at the reception to Ms. Anastasiya, that I was bite, she told me there were no any bedbugs in the rooms. I requested to contact to Duty Manager. His name is Dmitriy. He was very polite and offered me upgrade the next time. This hotel is the best that I could find in Izhevsk, but they need to change the attitude to their guests and be more friendly and helpful. I wish HSK team will be more attentive to the guest and listen to them.

+ Competent staff (the room was not a fan, asked the cleaner to help find, so she ran to meet my request) Availability of an elevator Optimum price Availability of a balcony - Inconvenient location (being through the hole, if you move along the street of the Soviet or on the pin, if you move along the street of Lenin) ”Tired number” reported that the Sanuzel is related on the spot (i.e. for the residents of two rooms in the block). Although I do not deny that I could not notice during booking No sound isolation If you want comfort - it is better to book a room of the class above or another hotel