Top 10 Villa Elena Hotels

A beautiful week in May. Superb service, very high standards all round.All the staff were faultless. Special mentions to Ingred our breakfast lady, Reception ladies, Patricia and Alejandro, and Albert in charge off the pool areas all superbly over seen by Mr Soreto. Our trip was wonderful….we will be back.

Firstly, this is not a 5 star hotel. It is a very good hotel, with some great amenities but far from 5 star standard at the moment. We enjoyed our stay and had a great holiday, it is that the hotel just did not meet our expectations and for the money we paid for a 5 star experience. The hotel is spotless, the rooms are small but good with large beds but let down by the pillows. Plenty of sunbeds and we always manged to get one even being at the height of the season. Adults only also made it a relaxing experience. I think the main issues was the serving staff, although they are pleasant the serving staff are very young and inexperienced without adequate training, there also seems to be no supervision. Basics are missing, like hello, goodbye and smiling, this starts to get you down after a few days. This is not what you expect at a 5 star hotel. The reception, the cleaners and the concierge are very good and can't understand why it doesn't extend to the serving staff. Breakfast was fine, but not great. We tried the restaurant twice and while good standard is let down by waiters which made us eat elsewhere and actually found better. Snack bar is what lets it down most, poor choose, expensive if you want to eat there over a two week stay. I'm now dubious of all the positive comments and one of the reasons we choose this hotel. They seem too similar and I can't be the only one with these observations. I hope my comments on training are taken constructively.

Very nice hotel, lovely spacious rooms, with very nice bar & pool area. Reception very efficient and friendly/helpful. Breakfast was very nice, with a good selection of hot & cold foods. Our room was fantastic, with a lovely balcony and great view. Bed was huge ! With nice bathroom/shower recently renovated. Bar staff very good as well, with nice selection of drinks. But the best of all ... The restaurant ... We had the paella ... Twice :-) probably the best we have ever had, highly recommended. Very nice stay and can recommend highly