4904 Southgate Dr., Billings, Montana, United States
9.4km from Logan International Airport
"DO NOT STAY HERE! We had been traveling all day on the road and we were looking for an affordable night stay. It was a fairly late check in and we were exhausted. I was helped by Jayme at the front desk, nice, but apparently on edge, said she had a had a busy night. She gave us the key to our room and after walking all the way down the other end of the hallway the key didn't work. I walked back to front counter and this process happened 2 more times! After 3 trips back and forth to desk and the keys not working she decided to switch us rooms. We walked to the next room and it reeked of urine, what we could only hope was dog? I proceeded back to let Jayme know of this instance and she switched us rooms, yet again! 3rd time was not a charm, we walked in this room, paid for a queen, but it was 2 double beds, and smelled of mildew. After 10 trips up and down this long hallway, carrying luggage, and changing rooms 3 times I decided to stay put to sleep. We were done! My husband complained the most, but I said it was better than urine, and maybe it was just the hotel? We went to bed, only to both wake up with runny noses, and congestion. We decided to shower, grab our belongings, and go. When I went to take a shower I noticed mold all along the inside frame of the bathroom! Attached you will find pictures. At this time I was very upset and went to inform the staff. I never let any guests know of any of our situations,(even the night before) I was calm, discreet, and polite. I couldn't find anyone at the desk, so I went over to the breakfast station where I found Toni. I let her know of all of our issues and how disturbed we were by our situation at this point. How my husband and I both woke up with congestion and runny noses and found mold in our room. She called a manager at another hotel, Gary on the phone told Toni he would comp our room. She directed me over to Destiny at the front desk, and I repeated this entire story. Destiny then promise to have a manager get a hold of us and have multiple rooms given to me on my account since I am a choice hotels member. After two days and no return call I called the hotel. I got a hold of the manager Selena and informed her of our stay in room 131. She was lackadaisical, didn't seem at all concerned with the mold issue in our room, said they were renting that room right now. I asked if they fixed the mold, she said, yes. Really? She did say they would reimburse us for that night, nothing more. 20 days later, I haven't been able to get in touch with anyone else, nor have I received a refund. I wouldn't waste my time or my money, you do get what you pay for, not worth being exposed to toxic mold, and the headache incurred..."
"The gal who checked me in last night was amazing!! I had accidentally booked the room with a card that was expired and when I was paying she didn’t outright say the card was declined. She just asked if I had another card? I appreciate that type of customer service. The room was very nice, clean and comfortable. The shower was one of the best hotel showers. It had great pressure. Breakfast was also excellent. I would stay here again. "
"I moved from Alabama to Montana and stayed here the first of the year. I stay in hotels often, and this was by far the best, most gracious breakfast attendant I’ve ever had the pleasure of meeting! Joann you do an amazing job and made my stay most enjoyable. Sorry it took so long to provide a review but I sure hope your bosses see this and give you a raise."