Top 10 Westgate Plaza Hotels

Parking space

Excellent stay with you, your staff is very good manners and quite helpful with the surroundings of businesses that were nearby the hotel. Very clean rooms and comfortable king size beds, definitely will stay at your hotel again.

I absolutely had to write this review because of the incredible experience I had the past two days. I got here early and asked Samantha if I could get into my room early because I had a zoom meeting. Not only did she accommodate me, but even gave great respect and assisted me to make sure that the Wi-Fi was set up before I got into the meeting. Today my daughter came by and she was asking me questions about the hotel that was attached. Niara heard her question and immediately hopped in with the friendliest voice. She answered questions, and even gave my daughter and I a mini tour of an empty room. My daughter had the biggest smile from the kindness of this hotel staff. When I went to the front desk to talk about Mike, incredible experience with Niara, I met Bonnie the manager for the evening. She was so incredibly excited to hear how great her staff was doing. Clearly I can see that the reason the staff is this good is because Bonnie has such a Family feel with this hotel. I will finish off by saying that my room was clean, the bed was comfortable, and the breakfast was good. But to get this type of courtesy on a vacation really is essential for a good trip. I would definitely go to this hotel again.

The hotels in this series are relatively new and well maintained. Not many guests, breakfast is not very rich. Close to the highway, several hotels nearby. There is free lemonade.

The hotel is very warm, the surrounding environment is also very good, clean and quiet

Very clean and comfortable accommodations. The staff was very friendly and the location is ideal. I have stayed there years ago and the facility has been well maintained. The complimentary breakfast had lots of options and was a great way to start the day.

Parking for one night 20, the surrounding sightseeing is one to two hundred years of architecture. Free breakfast is a normal American breakfast. fair price. Wifi is free. it is good

My wife and I used to love this place, and stayed here a number of times in the past….but this recent stay was like a dip into the inner rings of HELL. First, when we arrived our sheets and bedding had human hair on it, and obviously was not cleaned at all, but half-way shuffled to give the appearance of a made bed. Strike one! We did get moved to a new room, but that was not a good way to start our vacation. Then, we went to take a swim. Please know we had called ahead of time to make sure the pool was working, as we got the hotel for the purpose of taking our son swimming. That is why we booked it. The pool was ice cold, like the final ring of Hell in Dante’s Inferno, like totally freezing. I lasted a few minutes then pulled my kid out for fear he would get sick. (I did get sick by the way, the following day.) I called the front desk to ask about the heat in the pool and they said they were waiting on a part. I figured at least they were working on it and let it go. The next day we try to swim again and this time the pool is shut down, totally not working. Not a big deal except we had booked the hotel simply to use the pool. We asked to speak to the manager, and the woman at the front desk (who was very unfriendly) said she couldn’t find her but would have the manager call us. After several hours and no phone call from the manager, we decided to take a day trip to Oneanta where my wife went to school….since watching TV in a hotel is not that exciting and we had booked the room simply to use the pool. STRIKE TWO! We got back late that night, and I started not feeling well. The next morning the pool was still broken, and still no call from the manager. We went to breakfast and my son wanted the sausage offered but the pan was empty. There was more than an hour left on the breakfast schedule. We waited at least 20 minutes and no one was visibly working the breakfast and no sausage appeared either. So, I went to ask the front desk about the sausage situation. It was the same miserable woman as before at the front desk. The woman at the front desk was rude, and said “I don’t work there” when I told her about the breakfast situation. I thought ***? She cannot call or buzz the breakfast people from the front desk and inquire? I asked her: “does someone work there?” And she replied yes and told me to go back and find them. This I found to be very odd given we are in times of COVID and inviting people to go into a food prep area seemed weird, but I followed her direction and went back there, and found a middle aged woman so in love with her cell phone, oogling it as if it was the greatest lover she had ever known, and not seeming to be doing any work at all. I asked her about the sausage and she gave a one word reply of: “finished.” Really? It was an hour left before breakfast ended and they are going to start shutting down the options? I went back to my table, and my very disappointed 6 year old who didn’t get to swim other than a few minutes in a few