Gilly-les-Cîteaux, Vougeot, Bourgogne-Franche-Comte, France
"This is an expensive hotel. One should reasonably expect service to match. You go in. There is a basin, and a sign offering you a cool rehydrating drink of water. There are no bottles. From the lift, you are led up 19 stairs to an attic room. It is stiflingly hot. There is an industrial radiator, which blows out cooler air. At the back of it is a six-inch diameter plastic corrugated pipe. it is unattached to anything. Out of it comes the hot air which the front of it is cooling. There is also a portable fan. it does not work. Neither does the fridge. We ring reception to tell them. They apologise. It will be fixed. We go to the swimming pool to cool off. The regulator for the water in the shower does not work. The soap dispenser is empty. When we get back to our room, nothing has happened. We phone again. The lady at reception has been too busy. They are short staffed. She says she will come up at once. After half an hour, we go down. She is still too busy. I ask to see the manager. (I don't think, in fifty years of travelling, I have ever done that.) He comes and apologises. They are short staffed (and this in the middle of Covid unemployment!). Another portable fan is found, which helps. We go down to dinner. I had downloaded the menu and the wine list, and we had chosen from it. The wines were expensive, and I had taken care in the choice of both the red and the white. We ordered them. The waiter returned shortly afterwards. Each of our choices was unavailable. I had made the choice from their published list only two days before. He suggested an alternative white, which was comparable, and a more expensive red. I assumed that the hotel would bear the difference in price, but when we came to pay the bill, no - it was the full, more expensive, price. The manager had said that he would make a reduction in our bill as part compensation for our problems. The reduction turned out to be the price of the bottle of white plus free breakfasts. I said that breakfasts were included in our pre-paid rate. They disputed that. I got our paperwork. Breakfast was included in the pre-paid rate. In spite of accepting that, no further corresponding reduction was made. We left with the sourest of tastes in our mouths for the shoddiness of the whole set-up - the accommodation, the facilities, the wholesale failures to try speedily and fairly to remedy problems, and the, to my mind disgraceful, way in which the 'compensation' was mismanaged. The hotel is part of the 'grandes etapes' chain in the area. We shall avoid them like the plague in future. I have been writing reports on hotels for tripadvisor for years. I have never before given a one-star rating, far less giving such a rating to an establishment which holds itself out to be of luxury class."
"Situated 25 minutes drive south of Dijon (or train to Vouguet and walk 10 minutes to the Chateau) Château de Gilly is a charming castle-hotel near the wine-growing town of Vougeot (3 min. drive), between Dijon and Beaune. Attended a wedding here and stayed in an AirBNB across the road from the chateau. Beautiful garden and buildings, church. (spoilt by a number of ridiculous out of character sculptures spread all around the lovely lawns) The Chateau is lovely with so much character and history. Originally a Benedictine Priory, Gilly was much later sold to the Cistercians. In the 16th century, Nicolas Boucherat II, the 51st Abbot of Cîteaux, decided to make it a type of hotel but didn't restore the entire complex. The French Revolution changed everything and on 14 May 1790, the properties of the Cistercian monks were declared “public property”. Lovely place to stay."
"An elegant hotel with charm. The staff were welcoming and kind. Restaurant was excellent for dinner and the buffet breakfast was copious. Close to the fabled Burgundy wineries all along the Wine Route."