480 McLaws Circle, Williamsburg, Virginia, United States
"We have traveled to Williamsburg for 3 years in a row now to visit Christmas Town at Busch Gardens. The past two years we stayed at the Holiday Inn at Historic Gateway. This year, when booking, we saw that location had fallen to #13, whereas this location (Busch Gardens area) had shot up to #4. So we thought to make a switch. WORST. DECISION. EVER. I will start by saying that while this may normally be a solid hotel, it seems they must have planned quite poorly for the number of people staying there at this time. Both mornings we were there, the breakfast area was overcrowded, with long lines, no seats, and lots of food shortages. This left our kids (ages 4 and 1) unhappy, hungry, and quite uncomfortable. If a hotel sees such a high number of people staying, I'd imagine they'd make adequate preparations for amounts of food, and to possibly add some temporary/folding tables/chairs to accommodate their guests. Also, our room received NO SERVICE. We left our room at 11 am, and returned at 10:30 pm, and to our dismay the beds were not made, the bathroom was not serviced, and we were left short on towels. Another note, we had requested a crib when we made the reservation, however it took 2 calls and a stop by the front desk after we arrived to get the crib. Even after multiple complains, the staff/management made no attempts to compensate or make the situation right. All in all this was a VERY subpar stay, and we will be returning to the other Williamsburg location next year."
"Newly renovated lobby area and rooms. Beautiful bathroom, very clean, rooms were beautifully decorated, love the wall papers and especially the faux animal skin paper in dark blue with white accents, absolutely stunning. Love the air/heat controlled by thermostat on wall, unit very quiet. Loved the Kerurig coffee maker ointment the room. Lobby was very inviting, staff quite friendly and so helpful. Very pleasant stay wish we had had longer to stay there. Even though COVID managed to mess up the continental breakfast, Holiday Inn still was able to provide a bag snack for breakfast, a muffin or sweet roll , piece of fruit and bottle of water. Thank you for making our short stay so relaxing. Will definitely recommend this Holiday Inn Express to friends and family."
"My husband and I as well as a number of friends booked this hotel for a Marriage Retreat Weekend that we were attending. I loved the room, great little 'zones' that let us spread out for the various things we wanted to do in the room (quick work on the laptop, a snack , watch TV in bed). Most notably, the vanity/sink is outside the bathroom. This let me freshen up before dinner, and do my makeup before church while my husband showered! I wish out master suite at home was so well-planned (lol). We'd definitely book again. See ya next year!"