Top 10 Willow Inn Hotels

The pool was closed due to a power outage the day before. I booked the room this day because it was a hot one and my children wanted to be at a pool. But overall the stay was great like always!!!

The room was nice with a nice size pool Surprisingly and clean and Bluetooth speaker inside with loud speakers in pool area and room with no sound leaving the room definitely worth it I would say I would definitely stay again I just wish they would offer better deals on this particular room but it’s worth it your paying for your own peace a mind with a private pool so honestly couldn’t have been more happier and the property outside is well maintained and neat .thank you again

Room not properly cleaned. There was open drinks and food in the refrigerator. The room smelled moldy. The toilet paper holder was broken and just hanging at a downward angle. I booked the room for three people but only two sets of towels were in the room. There was no soap at all. I think the sheets were clean, but with these issues and lack of attention to cleaning and the state of the room in general, I have my doubts. Front desk and staff were friendly, although I was never asked how my stay was when I checked out. I am a Hilton Diamond member and was not given an upgrade and I had to ask for the water that I was supposed to receive. I received the food/beverage credit for one day but not the second.

This new hotel is a gem! We had a very pleasant stay over the holidays. The landscape and environment are inspiring.

My wife and I were he for a family wedding and the hotel was very busy with other weddings too. When we first made our reservations, we requested a handicap room. The morning of the arrival, we received a call from the hotel asking what kind of room we wanted. We explained, since my wife uses a walker, we needed a handicap room with a king-size bed, as we requested months earlier. When we arrived, the front desk was busy and in total confusion. A very nice young woman was trying to help us, but knew nothing about the rooms. She asked another woman, but she too wasn't up to speed on the property. Finally, Jason came out and was very helpful. We did not get a handicap room, but did get a king-size bed and the shower had a small step to get into the shower. they did not have grab bars, which did cause a problem. The room was big enough to handle her roller walker. We did expect better service than we got. The breakfast was fine, and the room was set up nicely. The staff there were great, very friendly and helpful. They did have handicap parking out front, but the cars were so close it was difficult to manage. I think someone did ask a very large pick-up truck that was parked extremely close to the handicap spot to move, which was very nice of them. We normally don't have as many problems as we did here.

First, we are never disappointed in Courtyard Marriot. We have had many stays at different locations for weddings, weekend trips, events, etc. My husband and I recently had a wedding mid-march. We were unable to stay at the hotel we booked due to a family emergency. The next day, we called the hotel only to find out we were charged for two rooms (mistake of the hotel). Many calls made, voicemails left and it was hard to have the issue resolved (could also be because the recent pandemic). We tried calling again today and spoke with the general manager, MARK, who not only was patient in listening to the situation, friendly, but also very easy to talk to and accommodating to our issue with no problems or hesitation. Awesome customer service and management skills!! Would definitely book through him/this hotel in the future.

The Hilton is a great place to stay no matter if your visiting or going to make it your home for awhile, I recommend it not just because of the big flatscreen TV's and cable on demand in every room. But other things such as the complimentary breakfasts they have cooked fresh at the lobby every morning, as well as the dinners they serve every Wednesday are just as good. Overall, the staff and people treat you like family, as well as the fellow tenets I recommend this place to anyone who needs a place to stay when visiting anything around the Philadelphia area, especially since the location makes it convenient for traveling to most of the favorite dinners and hot-spots. 5 stars!! Maine Washington