No.501 Nanbinhe East Road, Lanzhou, Gansu, China
67.9km from Zhongchuan Airport
3.8km from Lanzhou Railway Station
2.0km from Gansu Provincial Government
"I heard that the river view is beautiful, so I booked one night. Check-in is on the 16th floor. Since entering the hotel, there are enthusiastic staff to help with luggage. When checking in at the front desk, the staff Nancy asked about the reservation and quickly found the order and checked in. The guy from the concierge department on the first floor enthusiastically recommended to us the tourist attractions in Lanzhou and surrounding cities, and also provided a small map, which reflects the quality of service in an intimate way. This is something I haven't experienced in many other hotels, I hope your hotel can keep it!
When I enter the room, I feel that the whole space is very large, with electric curtains and coffee capsule machine. The room attendants were also very enthusiastic, and the overall housing experience exceeded expectations!
Naturally, I stayed for another day. Anyway, my friends and I also played as we pleased, wherever we went. On the last day of check-out, the procedures were also very fast. The staff of the concierge, Xiaoye, also helped to call the car. It was really proactive throughout the whole process and made people feel very comfortable. I will recommend friends to stay in the future."
"I have always preferred the Hyatt brand, not only for the hardware but also for their service. After reading the online reviews and comparing them, I decided on the Hyatt Regency Hotel in Lanzhou. As soon as I got off the bus, there was a little concierge to help with the luggage. I was so enthusiastic and entered the lobby. A faint scent came in, and there was someone in the lobby who was responsible for reminding you to distribute masks before entering the hotel. I felt very safe in an instant, and the electronic tree was amazing. The front desk staff Nancy was great, check-in is fast, business is proficient, and the service is very good. It’s good, kind, and meticulous. You must give a thumbs up. The concierge service is very enthusiastic and attentive. The rooms are very spacious and have everything you need. The cleaning is also very clean. I asked for a humidifier at night, every minute. Delivered to the room delivery service elder sister 👍, breakfast is also very delicious, there is someone to guide you, very warm, like 👍. Recommend recommendation recommendation, in general it is still very good, will continue to choose in the future."
"It should be the best hotel in Lanzhou, the service is nothing to say, it is guaranteed, the people who replenish the mineral water are very flexible, and the hotel also delivered fruit plates. But there are still three slots: there are three check-in counters, but it is still very slow. I hope it can be improved. I have queued for a long time, but I didn’t see some points to go to the lobby to speed up the process; second, just check in I found that the toilet floor was sticky and it was not cleaned up. I called to clean it. The speed was quite fast. I hope I will be more serious in the future. Third, when I made the reservation, the page stated that a 20-minute spa was given, which was very happy. Because I went there very late (12:30 in the middle of the night), I called before I went to ask if I could still do a spa, and it was fine to get a reply. When we arrived, the young lady at the front desk walked us inside and asked us which one to do? We talked about the one given in the room, and then immediately stopped and told us that there is no technician at the moment, and we have to wait an hour. . . I am also satisfied with this reply"