Top 10 Yanni's Hotels

We decided to go to Vancouver for Christmas and new year 2023 with my family. the snow had made it extremely difficult to get to Vancouver from Atlanta Ga and to connect in Toronto. WestJet lost my wife's ticket and even though she held the ticket to the plane, they would not let her in. so we got separated. my wife found only one ticket the next day so she insisted that I go so we can be actually together on Christmas. I took all the luggage and my passport and headed on to Vancouver. after 9 hours, including a 3-hour delay on the runway, I arrived at the hotel at 3 am. I can't tell you how miserable I felt.  I was sleep deprived, hungry, and emotional as I did not have my family on Christmas Eve and ETC. Nonetheless, I was happy to arrive at the hotel, so I can take a shower and order some food. I went to check in and showed my passport and it was all good until James asked for my credit card. I took my phone out to tap for accidentals since all my cards are on my apple pay. He said I have to have the actual card if I want to sleep there tonight. I told him we have fully paid through Expedia for 9 nights and my wife has the physical cards, but she'll be here in the morning. James said it was hotel policy and I can't even be on the property anymore. i asked to speak to the manager and he yelled at me ”I am the manager”. all of a sudden two security guys show up and I was speechless. these guys did not say a word. although I felt like they felt sorry for me.  I could not believe how we got escalated this far. So after 10 minutes of trying to reason with James, he agreed to let me sleep on a two-person couch in the basement lobby. they had good couches in the main lobby. but he said I have to be under his supervision. at 6 am he woke me up and I have to get up as guests were arriving. I told him I was one of his guests and he said we'll see. The next day, the day manager said hello and heard what happened. That was literally it. they all moved on. So to be clear, we had paid in full to a Forbes 5-star hotel, and this hotel treated us like nobodies because i did not carry a physical card at the time. I understand you have policies, but whatever happened to customer service? How much damage can I do? you cant have a 25-year-old guy in a black suit run your customer service department who lacks simple principles of customer service and understands the grey in black and white policies.  Honestly, this probably falls back on corporate's lack of training and lack of recruitment of top talent. I really hope that the brand manager reads this review and does something about it. 

Did not bring breakfast. It is said that the indoor pool results in only one large hot spring bath. The swimsuit was useless. The restaurant is quite good, there are many people, just by the sea. The holiday is good. There is no supermarket around the hotel, and it is not convenient to add things. The surrounding restaurants are suitable for dinner, no breakfast and light meals. There is no toothpaste to buy by yourself. Slippers and bathrobes are available on request. Maybe I forgot to tip, and yesterday, the free mineral water did not make up.

Paradox Hotel is one of the best hotels we have stayed at in a long time. We typically stay at Four Seasons, Fairmont’s, and other hotels similar to these types of hotels. Paradox had first class service starting at the valet (Marty), along with all individuals at the front counter. To top off our stay, we had Andrew from concierges that took great care of us, as he went above and beyond for my wife’s 40th birthday celebration. -I will be writing a person letter to Andrew, for all the amazing things he did to make our stay so memorable. It’s hard to put into words the results of our trip, as all of it was amazing, from the lounge (Megan/Morgan/Vanessa were all fantastic and were extremely friendly. To the Mansion nightclub, where everyone was fantastic and provided amazing service, as we decided to get table service for the birthday celebration. If anyone is contemplating staying at the Paradox, do not think twice about booking, you will not regret it. Also, amazing walking distance to so many amazing shops and restaurants. All-in-all, we will be back to see all the amazing people we met and we look forward to our next trip to the Paradox Hotel.

We book this hotel include breakfast, in front dest, the lady said, you have breakfast include, but have to use in room delivery service. Then we did order, but when I check email, they charge us full price!

The location of the hotel is very core, next to the trump building. The hotel service is very good, with luggage, the front desk is very warm, and also introduced us to Vancouver's play places and food. After communicating with the front desk, I also changed the room with a bathtub. The overall evaluation was very good. The room was very clean. The only thing that is not very good is that the hotel can only be valet parking, 45 knives after tax, others are good.

It's very convenient to book this hotel in Vancouver. It's next to the University Center. Next to this hotel is Leap Canada attractions. It's really good to stay in this hotel for the second time

There is no restaurant, breakfast can only be eaten in the room, parking is expensive and you have to pay for it yourself.

Stayed here one night before heading to the airport early the next morning. The location is great and did the job perfectly being only a 10 minute drive to the airport. There are also plenty of places to get food nearby, I’d highly recommend Thai House. The area around the hotel really feels like you’ve gone to Asia without having gone on a flight. From the outside the hotel looks like nothing special but it so much nicer inside. Parking was a bit of a headache as the additional multi story car park has no lifts but we eventually found a space outside the front entrance in the parking area there. We got upgraded to a one bed suite which was surprisingly nice. Something that may be an issue for others is that the bathroom is more like a hallway between the living area and bedroom which only has two sliding doors to close off. If someone is in the bathroom and you are in either room it’s a bit awkward. The rest of the suite was nice with a comfortable sofa, big tv and decent bed. The hotel was pretty quiet when we checked in and was not bad over night. The only noise was from the main road so I’d bring earplugs. The next morning when we went to check out it was super busy even at 6am as huge groups had just arrived with hundreds of suitcases! If we had been staying more than one night I’d have checked out the pool but we did not have time. All in all it was a good stay and did the job perfectly.