No.42 Section 4 of South Renmin Road, Chengdu, Sichuan, China
13.5km from Shuangliu International Airport
4.4km from Chengdu South Railway Station
"The outside of this Kempinski in Chengdu looked full of traces of the years, but when I actually checked in, everything was full of surprises!
First of all, as a GHA black card member, contact the hotel in advance before check-in. The lady in red actively contacted on WeChat, carefully noted the needs, and told that the suite could be upgraded depending on the room status. Her attitude was quite enthusiastic!
When it came time to check in, although the suite was full on the first day and only upgraded to the executive floor, the front desk was also very active on the second day to help quickly arrange the cleaning of the suite and move in.
At present, only half of the rooms in the hotel have been renovated. The decoration style is very simple and elegant. The color scheme uses dark green that is rarely used in the hotel. The marble tiles used in the entrance and bathroom show that the hotel has been renovated. The hotel's button light control switch board is also very advanced and intelligent. In short, the hotel is full of modernity. It is worthy of being a modern five-star hotel in 2021. The hardware is absolutely sincere.
In terms of software, the hotel’s breakfast is very rich, that is, the end time is only until 10 o’clock, which is a little earlier than 11 o’clock on weekends in many hotels. The welcome fruits and welcome gifts are very attentive. Special thanks to the lady in red, Crystal, from beginning to end. Follow my stay, very enthusiastic attention, and the panda from Chengdu Kempinski that Rita gave me! Next time I go to Chengdu, I will definitely give priority to Chengdu Kempinski, and I will recommend it to friends~"
"Kempinski, I was associated with a black card, so I upgraded my room to level 2 to the executive room, not a suite!
Xiaohe, the lady in red, has good service.
The executive room is on the 19th floor and has been renovated. The rooms are good, the welcome gift is rich, and the breakfast is of good standard. Dandan noodles and eggs benedict are well received.
The executive lounge is still being renovated, so afternoon tea is eaten in the lobby, and afternoon tea is relatively ordinary.
There are very few things during happy hour, but couples’ lungs are still good.
The inadequacy of the hotel is that the lobby is relatively old, the swimming pool is also very old, the locker room is even more old, the gym is not gone, and it is probably very old.
In addition, Chengdu Kempinski does not give room nights for gha members, but other gha hotels are booked on Ctrip. Therefore, if you want a room night, Chengdu Kempinski should not book on Ctrip."
"The hotel has been renovated. It is okay to look at the details carefully, and the brands used are all good, but at first glance it really looks like an express hotel.
The welcoming guest on the first floor is a decoration, and there is basically no greeting, not to mention helping with the box. I saw that the welcoming guests are basically standing at their service counter, and the gate is often unmanned.
Hotel front desk service is average.
There should be a place similar to drinking on the third floor. At night, there are many people in the hotel.
The price/performance ratio is average, the room is small, the toilet is open, and the shower room has no door.
The hotel management is not good. It was 11 o'clock in the evening when I checked in. A takeaway guy told the front desk in Sichuan dialect, and the front desk asked him to take the elevator himself."