Top 10 Zlaty Orel Hotels

Still stay from 11 to 13 November 2019. In four adults we booked the online accommodation. Check-in and check-out, unfortunately, are not in the accommodation, but in an office located in the neighbouring area about 500 mt. distance. The staff did not understand the Italian why it was difficult to interact, though kind. We were asked to make a cash deposit of 200 euros for 2 apartments at the arrival. Although the entrance to access the apartment is in the process of restoring and is a disaster, just opening the door of the apartment, we were fascinated by the beauty and completeness of the apartment. The hotel is located in the centre of Prague, with a wonderful view of the city's main monuments. Quality/price ratio: the maximum you could wish. I should have gone back to Prague, I would certainly have gone back here. It was very recommended, I couldn't have asked better!

The consistent style of the four seasons is quite satisfactory, no big mistakes and no big joys. The service is also very good. Also received chocolates. There are almost no people in the spa pool, so I went to a private room. The only problem is that I forgot to put the do not disturb sign... and was interrupted many times: cleaning, checking the minibar, refilling the minibar, turning down the bed... a bit annoying... and many others. The doormen greeted each other warmly. It is useless to evaluate foreign hotels here. don't give me feedback either...

The breakfast is very good, the environment is beautiful and quiet, just in the old town, all the attractions can be reached on foot, very convenient. The hotel should be five-star, retro, long-standing, and the peacocks in the back garden are free to stroll, which really makes the whole hotel taste unique.

I liked our stay at the Augustine. Nice bed and nice pillows. The staff were friendly and wanted us to have a comfortable stay. I used the sauna and steam rooms that was quite good with the complimentary ginger tea. The hotel is central to most places the castle, the Charles bridge were all within walking distances. The negatives the breakfast is poor for a 5 star hotel and needs to be addressed quickly. We went to the breakfast room and the buffet was not great. We ordered from the menu not great too. It would also be lovely to have some biscuits in the room to go with the Nespresso coffee.

This is the best service hotel in 6 hotels. The welcome drink will not be dealt with casually. The lobby manager is very enthusiastic and introduces the hotel's small courtyard to be extraordinarily warm and refined. The hotel is located in a small town, quiet in the middle of nowhere, often encounters a cute little restaurant around the corner, and walks 5 minutes to the Charles Bridge. The restaurant waiter is warm and professional, and can clearly remember the tea that the guest prefers. The only feeling is that the service is in place.

Fantastic location for the Old town and Charles bridge. Staff friendly, rooms spotlessly clean, comfortable and quiet. nice lounge to enjoy a hot drink before going to room. They also store luggage if you arrive early so you can make the most of your day

It should be the best hotel in Prague's old town, at least with the best design. Coffee and tea are provided at the front desk for check-in, the bedding is good and memory pillows are provided, and the hotel's ZEM restaurant is very good. I have tried the gym SPA and it is not bad, but the gym is small (a common problem in European hotels) Overall, the experience in Prague was good. When I checked out, I was strongly urged by the Ctrip taxi driver. I forgot a small LV bag. I contacted the hotel later and the hotel helped recommend a courier company. It was a pity that the international shipping fee was 127 euros, but the hotel handled it reliably. I like it.

The location of the hotel is not necessarily the location of the hotel. The location of the check-in is really far from the accommodation. The hotel is next to the McDonald's on the other side of the Charles Bridge. The map shows that it takes 20 minutes to walk and take a taxi. 10 minutes faster. But the room is really big. I really need to contact the hotel before I check in. What is the location of check-in? Hotel address can not check-in, not necessarily the location of the stay ... next time will not live again and will not recommend to friends is it...

Booking from 14/02/2023 to 21/02/2023 for 4 people in BHG APARTMENT We overnight stay in APARTMENT 2 and on 20/02/2023 (dd/mm/yy) from 2 p.m. the water felts in our apartment so we had unease about hygiene and services (cooking included). We talked with reception and they said that we had to wait. At 6 p.m. we called again the reception to search for more information and we waiting until 7:30 p.m. They called us and said that finally we’ve been change our apartment with another. We were really tired (in order to not having a place were we could relax ourselves for hours before go out again in the night). So on, the other apartment was far from the first hotel; far from the central place (OLD TOWN SQUARE) where we want to overnight stay and of what we payed; and it also was in a place not really quite. The apartment was really bad, doesn’t respect the standards of a 4 stars hotel because it was really dirty, smaller, fetiscent and with no services (bidet, terrace, hob, oven…). We hadn’t a room from 2 p.m. if we liked to have a shower, we couldn’t! It was 9 p.m. and we really don’t even know where we had to sleep, where we had to go to the toilet and where we had to put our 6 luggage! The girl who stayed at the reception, Tatsiana, (and her manager too) propose us to have the night free and stay in that bad apartment, and also they will give us a voucher from 200 CROWN (exactly 8 euros) so on we could spend it for a dinner in the terrace with a special sit to admire the view! For what? If we’ve accepted, where we’ve to sleep? Certainly not in that dirty apartment! Obviously we said no and reject her propose (you can’t buy people with money or offer them a voucher from 200 crowns, when they are telling you that don’t have a place to overnight stay!) Over that, she told us that she was already called others hotels looking for a room, but they were all full! And also their sisterhood hotel and their presidential rooms was full! That’s no possibile! There are so many hotels near by Old Town Square! And a real hotel can’t be full on a Monday in February! Hotels always have a spare rooms! After 30/40 minutes a man come to us telling that they found a room in another hotel who was 2 minutes from “Hotel U Prince”! Weren’t it all full?! It was 10 p.m and we were really mad, tired and we couldn’t enjoy our last night in Prague! Leave and learn. I will never recommend this hotel.