Xuelangshanjuke
February 18, 2024
This Hyatt is the worst Hyatt I have ever stayed at. The hardware facilities are still good because it is newly built. Compared with five-star service and management, there is still a lot of room for improvement. The most intolerable thing is that the room provided to me was not a normal room. It's a room in a suite. The soundproofing is very poor, and there is only one door between us and the guests next to us. The sounds of their conversation and exchanges at night could be heard clearly. I only slept for two hours the day I stayed, it was too noisy! Look at the extra bed they arranged! Blankets and jackets are provided. You want to use it, hum! You have to put it in yourself. After negotiating with Ctrip, the quilt was delivered late at night. It was just a quilt. The quilt was a quilt and the jacket was a jacket. If you want to use it, you have to do it yourself. After showering, there would be so much water spilling out that I almost slipped! Because it is not a standard room, the shower they provide allows guests to take a shower in the bathtub, and the water flows outside to the floor. I have to praise Ctrip's service here. It's really good. If there are any problems, they can actively negotiate and resolve them. I have used Booking and agoda when traveling abroad before. But when encountering problems, Ctrip is the one who can seriously solve them. There are many varieties of breakfast, but it doesn't feel delicious. There is a Starbucks in the hotel, but I feel that the taste is better than that in China. The waiter at the front desk is really not very patient with Chinese people. I speak Arabic English with a strong accent and very fast.
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