Serve:
Yanyu Jiangnan, both in name and decoration, matches the style of the ancient town. However, the hotel's service is really disappointing! ! !
First of all, I went to inquire about purchasing tickets for the scenic spots in the morning (because we checked in the night before, it was already very late when we arrived at the hotel, so we asked the guy on duty at the time and got the answer: Yes, you can go to the front desk the next morning) There are three front desks in total. One of them (who is older and should be a manager or supervisor) asked you who is going. The other two service staff said they would not go. The girl sitting directly said: Don’t call me, I We didn’t see it (wearing a white coat on 2.13), so we shied away from each other. I felt so speechless at the time. How could such a good hotel have such a bad experience?
Then, when checking out of the hotel, the same girl wearing a white coat and the tall girl at the time (one of the people who refused to buy a ticket😂) asked: How to get out of the parking lot by car🅿️, Bai Yi answered :I don’t care about this, I asked over there (pointing to the tall girl), I moved over, and the other party said to give me the license plate number. However, when I only said the first three words, I was interrupted: Okay, okay, let’s go. Let's go! At that time, I thought that there might be license plate recognition in the parking lot, so I could check it without having to report it.
As a result, the most annoying scene happened! !
My husband went out in the car and didn't lift the lever when he got to the door. He tried several times and it didn't work. When he went back to the front desk to ask, the girl at the front desk still had a bad attitude and was not good-tempered. We couldn't bear it anymore and we started arguing.
Finally, with the help of a leader, I went out and left.
I really want to ask the owner of this hotel. Why is the service in a hotel with such high-end decoration, strategic location, and not cheap price so good that it makes people speechless? ? It is less than five minutes away from Xitang. How many people would choose this place, but the experience after coming here is extremely bad! !
environment:
The front door of the hotel is very grand, and the room decoration style is in the style of Yanyu Jiangnan. It really matches the Xitang Ancient Town right next to it. There is also a small pool and rain in the courtyard. The overall feeling is very good.
The photo was taken the morning after arriving at the hotel. I finally chose this hotel for my first stop in Xitang because I liked the Jiangnan style.
facility:
Maybe it’s because the renovation took a long time, but the facilities in the room are in good condition and cannot be compared with modern-style hotels.
Original TextTranslation provided by Google