Finally made it to Seda today and have some free time! As a Ctrip Black Diamond member, I rarely leave negative hotel reviews (because running a business isn't easy these days). On June 3rd, 2026, after visiting the Lianbaoyeze scenic area, we arrived at the hotel around 5 PM to check in. We were greeted by a very thin, bespectacled male front desk clerk. After checking in, he gave me one room card. I asked him if we could get an additional room card or a power-on card, as we were going out for dinner and had many devices that needed charging (no hotel I've ever stayed at found this request unreasonable). However, he told me that an extra room card required a deposit and that the hotel didn't have power-on cards. He then informed me that I could use a business card in the power slot to activate the electricity. I questioned him, asking if it would work without a chip, but I didn't want to argue with him. I went straight to my room and immediately messaged my dedicated customer service representative on WeChat to complain about this issue (anyone with a bit of common sense knows that a business card won't activate power, and also, when I booked on Ctrip, the hotel's public notice didn't state that a deposit was required for an extra room card). Furthermore, my booking was already deposit-free. This hotel opened last year, in 2025! They can't possibly be unaware of the basic fact that you need a chip card to activate power, can they? About an hour later, a staff member brought up a power-on card (proving that the hotel *does* have them, which is also common sense). This male front desk clerk was clearly deliberately making things difficult for guests. I'm certain he's given many hotel guests a hard time. I suggest he gets proper training before working at the front desk again! Therefore, I have to give a negative review for the service (the front desk is the face of a hotel; if a hotel can't even maintain its most basic face, how can it be any good?).
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