Hokuten no Oka Abashiriko Tsuruga Resort

This Tsuruga is located by Lake Abashiri and is part of their high-end collection. The scenery is beautiful, the decor is unique, and the buffet is fresh and delicious. Overall, it's very good, but I can't help but feel it's not quite perfect. Perhaps the room wasn't spacious enough.

This time, I really got a taste of Tsuruga. We booked their most luxurious cabin villa! But after checking in, we found that the entire second-floor sleeping area had two large, red fire safety lights and two green lights, all of which couldn't be turned off! Plus, there were three skylights above! It was impossible to sleep. When we talked to the hotel staff, they just said 'I understand!' and offered no solution! Throughout the whole process, there was no apology, and their attitude was very condescending! I strongly suspect they treat Chinese guests differently! Is this the 'Japanese service' you get for a 5000+ yen per night hotel? Blacklisted! Never staying here again. As a Ctrip Black Diamond partner, I've never experienced such service anywhere in the world.

Excellent stay! The food was delicious, and the service was very professional. I also appreciated the airport shuttle service. The hotel views were stunning. We had a wonderful time in Abashiri and will definitely visit again.

The room was a bit small, especially the bathroom, but the hotel was clean. The little squirrels at the hotel were adorable, and the dining was decent; they even had mini hot pot. Facilities: Alright Cleanliness: Clean Environment: Good Service: Good