Guest User
February 14, 2024
The location of the hotel is very good and convenient, and the external environment is also beautiful 👍 But in terms of service, it feels like a state-owned enterprise guest house. Everyone is very casual, from the front desk to room service. I booked a private hot spring room for 2500, but the water was not filled from 7 to 11 pm. The amount of hot water was too small and the temperature was not enough. I called the front desk (the room phone was broken, so I made the call with my own mobile phone). , told me that because there were too many people using it, the small amount of water was normal. I told the staff to come and help me. I spent extra money to order a private soup and couldn’t afford it. I definitely couldn’t accept it. She actually let out that speechless laugh. , are you sure it’s not a guest house run by your own family? Dare you be so arrogant? When the room service came, they also told me that there were too many people using it. It was normal for the water to be low and it would be better later. There was no apology from the beginning to the end. Then the heating in the room is not good either. The living room is very cold, so cold that you have to wear a down jacket. Only the bedroom can stay... The floor heating buttons are the same as the phone. They are all broken and I can't operate them. It's useless even if the staff comes to adjust them. Really very disappointing. The room facilities are also very old.
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