My wife and I stayed at this hotel for business and pleasure trip. We had booked a double room with breakfast. Upon arrival, I noticed that the staff were wearing masks, established that they had a COVID case, some staff members were sick thus there was no bar or restaurant service. We were given room 211, it was filthy, went back to reception and given another room. Had to wait ages and as there was only one lift that operated at snail speed. Again, the second room was very basic, small, dated, small tight bathroom, very warm as the heater was full on and it did not match the photographs on Mercure website. I have stayed at other Mercure hotels before but this was something else. No bathrobes, no fancy bed coverings as in the illustrated pictures. This is NOT a four-star hotel as claimed, three stars maximum. There is a safe. Tea and coffee making facilities that do not get replenished biscuits on the first night only. Double bed that was smaller in comparison to other hotels. The TV has Freeview channels of which some did not work. No proper desk to work on. At night-time, there is so much noise from outside. This hotel needs modernising and a good clean. No wonder the hotel had a COVID case as the cleaning standards are low. Breakfast was average, sausages undercooked, eggs overcooked, not much choice of the cold section, no rolls only bread and limited fruit. Transport: From Aberdeen airport catch the 727 to Union Square which has the central bus station and railway station. It is a ten-minute walk to the hotel. Transport system is good but there was a rail strike on one of the days. The hotel is in a good location. There are lots of local places to eat especially at Union Square.
11 Reviews