The Marcliffe Hotel and Spa

We recently enjoyed a stay at the Marcliffe and were very impressed. The service we received was brilliant and a perfect blend of comfortable yet professional. Tony especially was a great laugh! We enjoyed drinks before our meal that came with light nibbles and were able to browse the dinner menus at our leisure. Shortly after we were shown to our table to enjoy our meal. The food was incredible and presented beautifully too. Our room for the night was a great size and had all the amenities we required for our stay. The bed was extremely comfy! Nice morning we had breakfast which was nice however some more choice at continental buffet would be size. Overall a great stay and defo will be back.

I had booked a private dining room in November 2024 for my 60 th birthday lunch in September 2025. I emailed MARCLIFFE events last week to confirm time as that had been left open but wasn’t an issue as room was free all day. As I didn’t receive any response I called. To my dismay and disappointment I was told we were now in the restaurant. They have moved a wedding party into the room I had booked and received confirmation so they can have drinks outside. One of the small function suites has been changed to a bedroom and they are making other changes which I didn’t quite follow. If I hadn’t called I’m not sure when I would have found out. When I turned up in September? The person I spoke to is new and didn’t really know or could offer any help until I persisted I talk to a manager. I asked for her to call me back, which she didn’t, I called again and she went off to speak to the deputy manager who was too busy to speak to me direct. We have been offered complimentary drinks and canopies but am so disappointed and annoyed at the lack of communication and that my birthday plans have been changed without any thought or consideration. I am looking at other options now as I don’t feel it will be the same if I do go to MARCLIFFE and don’t think they deserve my business. So the rumours are true the once great MARCLIFFE has gone down hill what a shame.

Our first visit to The Marcliffe for dinner since change of ownership celebrating our 25th wedding anniversary. Delighted to report, absolutely excellent. Lovely welcome, beautiful menu and fabulous wine list. The food was AMAZING!… staff - brilliant. 10/10… Jenna looked after us - wonderful. And absolutely delighted Graham still on the piano, anchoring the prior Marcliffe to today - his soft touch on the keys is beyond compare. Congratulations to the chefs, waiting staff, bar staff snd reception… well done everyone, so much appreciated. Jon & Sue Ruszka