Ivotel Abidjan

The front desk staff do not listen to the concerns of guests but rather argumentative only towards protecting the interest of the hotel and never cared what your complaints are. On the day of my arrival I was made to stand waiting for 3 Hours even though I arrived 3 Hours after the normal checking in time, they spent the 3 Hours arguing about my online payment which was already done on Trip.com yet they said they could not find the payment history when in fact they did not have the patience to read the system well and locate the payment history but rather demanded me to pay again for bookings which were actually paid online until I had to show them how to read the system to solicit the information (I had communicated with trip.com with complains and shown the payment receipt to the hotel and they still could not comply until I showed them how to read the information on their own computer;before I could be allowed to check in). Also, at breakfast, I was made to pay again after I have booked a room with two breakfast included but hotel refused to understand and even after showing the booking information on the system which clearly indicated Breakfast X2 per day so I ended up paying again for the breakfasts to avoid embarrassment. The restaurant staff were very unprofessional and careless about hygiene (the bread spoon had fallen to the floor and one of them picked it and dropped it right back into the breadbasket without replacing or cleaning it before putting it back into the breads). "DO NOT DISTURB" signage meant nothing to the cleaning team who continuously banged on the door because they wanted to iron or pick up your laundry even without you making a previous request for such services. I have never seen in any part of the world where hotel staff compete with hotel guests to take the lifts (elevator) leaving the guests waiting for the next ones (hahahaha). Staff were unfriendly and rude.

Wow very pressed by the best personal hospitality this hotel offers. Great food and big amazing rooms, very clean and very professional staffs with smiles and deep respect, very peaceful. I stayed with my company experts for a meeting. Their flexibility and quick responses for any need is amazing. You may reach out to the hotel front desk manager Mr Olivier anytime of need!

I had a wonderful experience at Ivotel. Mr ANOH extended a warm and highly professional welcome. Ivotel is a most commendable establishment for lodging. Clean, spacious, and quite rooms, in addition to professional staff, insure you a successful business trip.

I had a delightful experience at Ivotel. Herman extended a warm welcome and displayed utmost courtesy. The check-in process, conducted by Herman and the rest of the staff, was highly professional. Similarly, during the check-out, Anoh and Christelle provided exceptional service, ensuring yet another positive experience. Ivotel is a commendable establishment for lodging.

Pleasant, clean, convenient and comfortable, with great service from everyone! Breakfast buffet was good, lunch buffet was amazing in variety and quality. But the best was the capitaine fish filet, recommended by the waitress the first night!