We are here now. It is just terrible. We booked a beach villa for my 40th birthday (booked it last June for my stay now in March). Arrived at 11.30am today. They overbooked the island and only have an inland room with a terrible view of the back of two other villas. We complained immediately and asked to move to the beach villa we booked. They initially told us they have had a large booking come in that have taken most of the beach villas. When we were incredulous that they would double book, they changed the story. It’s now 17.30, we have been waiting all day with our two young children. Back and forth with their front desk and team, they have been so far from forthcoming. We have had to chase, follow up, no solution. They haven’t tried to resolve this in the way you would expect from any five star hotel. We now have to accept this disgraceful room or leave the island. We have wasted a day and have been totally cheated by this hotel. Just utterly terrible. Do not trust them with your money, or more importantly, your time or precious moments. I can’t tell you how upset I am and their responses have been an insult.