Emirates Palace Mandarin Oriental, Abu Dhabi

Overall, the property is undeniably impressive in scale and architectural presence. The quality of materials and finishing throughout the resort is evident, and it is clear that significant investment has gone into creating a luxurious physical environment. The hardware standard is strong and well maintained. That said, while the resort is expansive, the overall range of facilities and experiential elements did not feel as extensive or surprising as I had initially imagined. Given the positioning and reputation of the property, there is perhaps an opportunity to introduce more distinctive or memorable touchpoints that elevate the sense of discovery and excitement for guests. On a very positive note, the restaurant service team stood out in a wonderful way. Their warmth, attentiveness, and professionalism genuinely enhanced the stay. It is often the human element that leaves the strongest impression, and in this regard, your F&B colleagues did an excellent job. With the strong foundation already in place — both in terms of infrastructure and service culture — I believe there is great potential to further refine the guest journey and create even more memorable moments.

Great service with the Luxury room and our family enjoy to stay here in one night, especially my child love the huge swimming pool which is never seen in Asia.

The best location - particularly loved the beach and the sand & koal beach restaurant which served amazing grilled fish in an incredible atmosphere

Truly best hotel and hotel service in Abu Dhadi I stay in club room with club service and private beach. This is what what special vacation shoud be.

We booked a sea view room on Ctrip..com. When we checked in, we were told that we needed to add more than 200 Australian dollars. The reason was that trip.com did not have their housing resources. trip.com placed an order through *******. At that time, I was confused. When we arrived at the room, what made us cooler was that it was not a sea view room at all. From the balcony of the room Looking out is someone else's room, looking down is a garden, looking at the sea view, you can only tilt your head to look at it. After that, we went to the front desk to negotiate again, and then settled the payment of the room price originally booked by trip.com. I think this happened because of the dishonesty of the front desk staff. I hope the leader of this hotel will deal with this matter, and don’t let such incidents happen again.